WIC Clinical Assistant--Merrillville Office

Kids for the Future; Crown Point (IN); On-site; USD 18,000 - 26,000; Full time

Job summary

CoAction seeks a WIC Clinical Assistant at our Merrillville clinic to greet clients, manage the front desk and clinic flow, and support daily operations.

You will schedule appointments, assist with intake, enter data, issue eWIC cards, explain WIC foods, and help with certification and outreach.

A high school diploma, strong communication skills, and willingness to complete WIC trainings are required; on-site role serving the Crown Point area.

Qualifications

• Experience in customer service, healthcare, public health, or clerical roles preferred
• Basic computer literacy and familiarity with office equipment
• Strong verbal and written communication skills
• Willingness to complete all WIC-required trainings upon hire

Responsibilities

• Greet clients in a professional and friendly manner, managing the front desk and clinic flow.
• Schedule and confirm appointments using the INWIC MIS.
• Assist applicants in completing intake paperwork and screen for basic eligibility.
• Collect and enter data, issue eWIC cards, and explain WIC-approved foods and usage.
• Educate clients on WIC services, including downloading and using the WIC mobile app.
• Provide informational materials and referrals to Medicaid, social services, and substance use support programs.
• Perform anthropometric and hemoglobin measurements as trained.
• Maintain accurate and confidential records in accordance with WIC and HIPAA regulations.
• Promote breastfeeding and support related outreach and education activities.
• Attend required trainings , in-service education, and staff meetings.
• Assist with maintaining inventory, supplies, and reporting logs.
• Other duties as assigned.

Skills

Customer service

Healthcare experience

Clerical skills

Verbal and written communication

Education

High school diploma

Job description

• Location 5240 Fountain Drive,Crown Point, IN, 46307,United States
• Base Pay $16.11 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

HIRING FOR OUR MERRILLVILLE CLINIC

FUNCTION

The WIC Clinical Assistant serves as the first point of contact for WIC participants, ensuring a welcoming and efficient clinic experience. This role supports daily clinic operations through scheduling, data entry, benefit issuance, and client services. The Clinical Assistant helps facilitate the WIC certification process and ensures all documentation and services are delivered in compliance with federal and state program requirements.

MAJOR DUTIES

• Greet clients in a professional and friendly manner, managing the front desk and clinic flow.
• Schedule and confirm appointments using the Indiana WIC Management Information System (INWIC MIS).
• Assist applicants in completing intake paperwork and screen for basic eligibility (identity, residency, income).
• Collect and enter data, issue eWIC cards, and explain WIC-approved foods and usage.
• Educate clients on WIC services, including downloading and using the WIC mobile app.
• Provide informational materials and referrals to Medicaid, social services, and substance use support programs.
• Perform anthropometric and hemoglobin measurements as trained.
• Maintain accurate and confidential records in accordance with WIC and HIPAA regulations.
• Promote breastfeeding and support related outreach and education activities.
• Participate in outreach and community events as needed to support WIC program visibility.
• Attend required trainings , in-service education, and staff meetings.
• Assist with maintaining inventory, supplies, and reporting logs.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

• Experience in customer service, healthcare, public health, or clerical roles preferred
• Basic computer literacy and familiarity with office equipment
• Strong verbal and written communication skills
• Willingness to complete all WIC-required trainings upon hire

KNOWLEDGE, SKILLS, AND ABILITIES

• Professional demeanor with strong customer service orientation
• Ability to work independently and collaboratively in a clinic setting
• Respectful, inclusive, and supportive of diverse populations
• Comfortable in fast-paced environments and able to adapt to changing program needs
• Detail-oriented and organized with a commitment to data accuracy
• Commitment to CoAction’s mission and core values

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work is performed in a busy clinic environment
• Regular standing, walking, bending, and lifting (up to 20 lbs )
• May include direct interaction with infants and children
• Occasional travel to other WIC sites or training locations required
• Must have a valid driver’s license and insured vehicle

Summary

As a multi-purpose agency, we provide a holistic, integrated impact. As an Area Agency on Aging, Community Action Agency, WIC, and a Community Housing Development Organization, CoAction supports multigenerational households—connecting services across the lifespan. From preventing homelessness to supporting caregivers, we deliver wraparound care rooted in local partnerships and strategic planning.

CoAction was founded in 1965. The evolved mission is to ensure the people who experience financial hardship find opportunities, resources, and respect. We do this by helping individuals of all ages and families through direct services and referrals. Serving residents in Lake, Porter, La Porte, Jasper, Newton, Pulaski, and Starke Counties.