Whse Duty Manager - Cargo Operation

lliance Ground International; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Alliance Ground International (AGI) is seeking a Duty Manager to oversee end-to-end ground operations for airline customers at multiple locations. You will manage office, warehouse, and ramp, direct supervisory teams, schedule staffing, and train staff to ensure safe, efficient handling.

Ideal candidates have at least 3 years of ramp agent experience and 3 years of progressive aviation management experience, with strong communication and a valid driver’s license.

Qualifications

• Minimum 2 years in a leadership or supervisory role in aviation or ground operations.
• Strong communication skills, both written and verbal, with customers and teams.
• Ability to coordinate and manage office, warehouse, and ramp operations safely and efficiently.

Responsibilities

• Oversee the entire operation for the assigned airline, including Office, Warehouse & Ramp.
• Direct work assignment and scheduling for supervisory teams and agents; ensure adequate staffing.
• Provide on-the-job training and ongoing development for team members.

Skills

Team leadership

Organizational skills

Customer service

Communication skills

Conflict management

Tools

Microsoft Office

Job description

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career? Then let your career take off with Alliance Ground International as a Duty Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management experience.

As a Duty Manager you will:

• Manage and control the entire operation for customer airline including Office, Warehouse & Ramp.
• Develop & direct work assignment for supervisory teams and agents for both the warehouse and office.
• Create and manage schedules to ensure adequate staffing for the operation and manage day-to-day labor requirements.
• Provide on-the-job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Assure that all operational equipment is safe to operate and report any discrepancy.
• Actively search for and report to station management any future business opportunities.
• Assist with all Warehouse and Office team duties (safety walks, cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.
• Extensive understanding of cargo operations and customer internal SOP.
• Conduct and participate in company and customer audits.
• Understand and Manage operational KPI.
• Provide excellent Customer Service through written and verbal commination.
• Create and implement corrective action and preventive measures for all related safety and operational incidents.
• Maintain a flexible work schedule, including weekends and holidays.

Qualifications

To be a Duty Manager you must have:

• Ability to work in a team environment and manage conflict while under pressure.
• Possess excellent organizational and planning skills both orally and written.
• Ability to work proficiently with Microsoft Office products.
• Must be customer focused and have quality awareness.
• A minimum of 2 years industry leadership experience.
• Demonstrate strong communication skills to interact professionally with team members and customers.
• A valid driver’s license with a clean driving record.

Physical & Practical Requirements

As a Duty Manager you must be able to:

• Lift up to 70 pounds (32 kg) on a regular basis
• Carry heavy items up and down stairs.
• Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Work outside in all types of weather, around jet and machinery noises.
• Obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

Alliance Ground International (AGI) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff. Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Introduce yourself!

AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services.

Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada.

AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services.

AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.