Wholesale Routing Associate

24 Seven Talent; Los Angeles (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

24 Seven Talent is assisting in recruiting for a Wholesale Routing Associate in Los Angeles, CA. The role oversees wholesale channel operations for global retail partners, focusing on order fulfillment, routing compliance, and cost control.

The position requires a Bachelor's degree in business/related field and 3+ years in wholesale ops or logistics, with strong Excel/Sheets skills and ERP experience (NetSuite preferred).

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field.
• 3+ years of experience in wholesale operations, logistics, or order fulfillment.
• Experience with international shipping and retailer routing requirements preferred.
• Advanced Microsoft Excel and Google Sheets with PivotTables, XLOOKUP/VLOOKUP, and reporting.
• Experience with ERP systems (NetSuite preferred), WMS/3PL platforms, and reporting tools.
• Familiarity with Smartsheet and workflow management tools.

Responsibilities

• Monitor daily wholesale outbound orders across U.S. and EU 3PLs, ensuring timely fulfillment.
• Track orders from PO receipt through shipment, ensuring routing, packaging, labeling, and shipping compliance.
• Coordinate shipping documentation, routing, and carrier tracking with Logistics and Wholesale Customer Service teams.
• Investigate fulfillment issues (backorders, short-ships, delays) and implement process improvements.
• Track and report KPIs (OTIF, routing compliance, processing times) and manage chargebacks.
• Maintain SOPs and retailer routing guidelines; gather docs and manage chargeback disputes.

Skills

Advanced Excel

Google Sheets

PivotTables

XLOOKUP/VLOOKUP

Reporting

Education

Bachelor's degree in Business/ Supply Chain/ Logistics/ Operations

Tools

NetSuite

WMS/3PL platforms

Smartsheet

Job description

Our client is looking to hire a Wholesale Routing Associate to joint their team! In this role, you’ll manage and support wholesale channel operations for key global retail partners.

Details:

• Start Date: ASAP
• Schedule: Mon-Thurs 8 hours with a half day on Fridays.
• Pay Rate: $30/hour

Key Responsibilities:

Wholesale Order Fulfillment & Logistics

• Monitor daily wholesale outbound orders across U.S. and EU 3PLs, ensuring timely fulfillment and alignment with sales plans.
• Track orders from purchase order receipt through shipment, ensuring compliance with retailer routing, packaging, labeling, and shipping requirements.
• Coordinate shipping documentation, routing, and carrier tracking in partnership with Logistics and Wholesale Customer Service teams.

Issue Resolution & Process Improvement

• Investigate and resolve fulfillment issues, including backorders, short-ships, delivery delays, and freight exceptions.
• Identify root causes and implement process improvements to minimize recurring issues, penalties, and chargebacks.

Reporting & Compliance

• Track and report key fulfillment KPIs, including OTIF, routing compliance, shipment processing times, and chargebacks.
• Analyze shipping performance and identify opportunities to improve efficiency and operational processes.
• Maintain SOPs and retailer routing guidelines to ensure compliance.
• Gather supporting documentation and manage chargeback disputes.

Requirements & Qualifications:

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field.
• 3+ years of experience in wholesale operations, logistics, or order fulfillment.
• Experience with international shipping and retailer routing requirements strongly preferred.
• Advanced Microsoft Excel and Google Sheets skills, including PivotTables, XLOOKUP/VLOOKUP, and reporting.
• Experience with ERP systems (NetSuite preferred), WMS/3PL platforms, and reporting tools.
• Familiarity with Smartsheet and workflow management tools.