Wholesale Remote Coach

MSX International; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Parts Remote Coach to enhance wholesale mechanical parts sales for dealerships. This pivotal role involves training and supporting dealers, conducting performance analyses, and implementing targeted marketing strategies. The ideal candidate will have extensive experience in the automotive aftermarket, strong communication skills, and the ability to work independently. Join a dynamic team that values innovation and customer satisfaction while providing the tools and support needed to thrive in a competitive market. This is a fantastic opportunity to make a significant impact in the automotive industry.

Qualifications

• 10+ years of experience in the automotive aftermarket or wholesale parts.
• Strong communication and negotiation skills are essential.
• Experience in dealership training and coaching preferred.

Responsibilities

• Conduct dealer coaching and develop action plans for performance improvement.
• Prepare personalized presentations for retail visits and training.
• Monitor dealer performance against sales and marketing goals.

Skills

Automotive Aftermarket Experience

Communication Skills

Negotiation Skills

Team-Building Abilities

GAP Analysis

Problem-Solving Skills

Self-Motivation

Fluent English

Education

Bachelor's Degree

Equivalent Experience (10 years)

Tools

Dealer Management Systems

Microsoft Office

Job description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands worldwide. We support them in transforming their businesses and managing operations across Customer Experience, Repair Optimization, Learning, and Insights. Our focus is on helping clients generate more value for their customers. With over 5,000 employees in more than 80 countries, our teams provide industry-leading expertise. We combine deep industry knowledge with cutting-edge technology solutions to help automotive clients increase revenue, reduce costs, enhance operational efficiency, and improve customer satisfaction. Our goal is to help our customers reach their full potential and to be their preferred global partner.

Job Description

The Parts Remote Coach provides field support for MBUSA wholesale mechanical parts sales to the aftermarket, including Independent Repair Facilities, Fleets, and Jobbers. This role supports MBUSA dealerships in wholesale parts sales, focusing on driving short-term sales growth through dealerships and distribution channels. A secondary focus involves building relationships with aftermarket installers, fleets, and commercial accounts, coordinating with stakeholders in MBUSA dealerships and corporate offices. This is a professional, non-supervisory role.

Responsibilities include:

1. Receiving comprehensive training based on the MBUSA Wholesale Parts Excellence program.
2. Adapting coaching elements to current program requirements, including checklists, guides, agendas, and presentations.
3. Preparing for retail visits with personalized presentations, agendas, and financial evaluations using tools like MRA and PSX.
4. Conducting dealer coaching, including GAP analysis, action plan development, tracking, and certification via MSXI online tools.
5. Training and supporting dealers in MBUSA WPE services and processes.
6. Supporting marketing activities such as Customer Potential Analysis, Sales, and Business Planning.
7. Coordinating travel schedules.
8. Developing and implementing targeted marketing and sales plans, including technician training, technical support, product promotions, and MBUSA-funded programs.
9. Monitoring and measuring dealer performance against sales and marketing goals.
10. Following up on coaching activities and action plans.
11. Auditing dealer compliance with MBUSA Wholesale Parts Excellence standards.
12. Understanding MBUSA corporate and Aftersales strategies.
13. Submitting daily contact reports with visit details, coaching status, and next steps.
14. Reviewing program status with MBUSA/MSXI management.

Qualifications

The ideal candidate has:

• At least ten years of professional experience in the automotive aftermarket or wholesale parts, with Mercedes Benz dealer experience preferred.
• Experience in Mercedes Benz wholesale parts sales, management, and customer requirements.
• Prior dealership training, coaching, or consulting experience preferred.
• Excellent communication, presentation, and negotiation skills.
• Strong interpersonal skills with team-building abilities.
• Proficiency with PCs, Dealer Management Systems, and Microsoft Office.
• Self-motivation with minimal supervision.
• Fluent English and additional languages as required.
• Ability to perform GAP analysis and develop comprehensive action plans.
• Experience in wholesale parts business planning and marketing preferred.
• Ability to execute training, reporting, merchandising, marketing, and facilitation tasks.
• Proficiency in process development, mapping, evaluation, and execution.
• Logical reasoning and problem-solving skills for business decision-making.
• Ability to work independently with teamwork skills.
• Physical ability to conduct merchandising, deliver materials, travel, and perform physical activities during training, including lifting up to 50 lbs.
• Bachelor's degree or equivalent experience (minimum 10 years).
• Familiarity with automotive operations such as manufacturer, fleet, installer, dealership parts, and aftermarket services.
• Basic understanding of automotive repair and technology.
• Experience in wholesale automotive parts sales and management.

Additional Information

This is a full-time position requiring the ability to work from a home office. MSX International is an Equal Employment Opportunity Employer committed to diversity. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or other protected characteristics.