Wholesale Operations Manager

FashionUnited; El Segundo (CA); Hybrid; USD 94,000 - 105,000; Full time

Job summary

Fabletics is seeking a Wholesale Operations Manager to lead and execute day-to-day US wholesale order operations, onboarding, and vendor compliance. You will partner with cross-functional teams to ensure accurate order processing, onboarding, and scalable processes as the wholesale business grows.

The role reports to the Director, US Wholesale Operations and requires hands-on experience with wholesale operations, ERP/EDI, and carrier/vendor requirements.

Qualifications

• 5–7+ years of wholesale operations experience.
• Hands-on wholesale experience in apparel/retail preferred.
• Understanding of order lifecycle from onboarding to delivery.
• Experience with retailer vendor compliance and chargebacks.
• Experience partnering with technology or systems teams to implement tools.

Responsibilities

• Lead day-to-day wholesale sales order operations across accounts.
• Own onboarding and end-to-end order processing.
• Establish onboarding processes and service expectations.
• Maintain relationships with Sales and retailer partners; serve as escalation point.
• Drive process improvements to scale operations.

Skills

Wholesale operations

Analytical skills

Excel

Cross-functional collaboration

Process improvement

Tools

NuOrder

ERP systems

EDI

Retailer portals

Automation tools

Job description

Fabletics is looking for a Wholesale Operations Manager to lead and execute day-to-day US Wholesale sales order operations, customer onboarding, account support, and vendor compliance.

As the Wholesale business continues to scale, this role will be responsible not only for operational execution, but also for helping build the processes, tools, and standards needed to support a growing B2B business. The ideal candidate brings hands‑on wholesale experience, preferably within apparel, and understands how established wholesale organizations operate across order management, retailer requirements, vendor compliance, EDI, fulfillment, and customer onboarding.

This role will serve as a key operational partner to the Director of US Wholesale Operations, bringing industry experience and recommendations that help us scale efficiently while remaining hands‑on and accountable for day‑to‑day operational performance.

Reports to: Director, US Wholesale Operations

What You Will Own

Lead and execute day-to-day wholesale sales order operations across specialty and major accounts

Own operational execution from order intake through booking, fulfillment, shipment, and issue resolution

Establish priorities across accounts and proactively identify risks impacting customer delivery

Partner with Sales, Fulfillment, Planning, and other cross‑functional teams to resolve inventory, order, and shipment issues

Ensure orders are processed accurately, completely, and within customer requirements and timelines

Customer Onboarding & Account Operations

Own the operational onboarding process for new specialty and major wholesale customers

Coordinate customer setup across internal systems, EDI, and required operational workflows

Establish scalable onboarding processes, requirements, and service expectations

Maintain strong relationships with Sales and retailer partners and serve as a key operational escalation point

Continuously improve onboarding speed, accuracy, and customer experience

Own operational vendor compliance across US Wholesale accounts

Maintain and operationalize retailer routing, shipping, labeling, packaging, documentation, and compliance requirements

Partner with Fulfillment, Technology, Sales, and external partners to ensure requirements are understood and implemented correctly

Identify compliance risks before shipment and drive corrective actions

Track chargebacks and compliance issues, identify root causes, and implement processes to prevent recurrence

Support onboarding of new retailer requirements and ensure operational readiness before orders begin shipping

Operational Performance & Reporting

Own operational KPIs across sales order management, onboarding, fulfillment, customer service, and vendor compliance

Monitor performance, identify trends and risks, and drive corrective actions

Build and maintain operational reporting that provides visibility into account health and execution

Use data to identify opportunities to improve efficiency, service levels, and scalability

Process Improvement & Scalability

Evaluate existing wholesale workflows and identify opportunities to simplify, automate, and scale

Design and implement SOPs, controls, and operational standards

Bring wholesale industry knowledge and best practices to recommend how processes should evolve as the business grows

Identify manual processes and operational gaps that should be addressed through process changes, technology, automation, or AI

Partner with the Director of US Wholesale Operations on prioritization of operational improvements

Build processes and documentation that can support additional team capacity and evolving ownership as the Wholesale organization scales

Systems, Tooling & AI

Serve as a wholesale operations subject matter expert across internal systems, EDI, retailer portals, and supporting tools

Translate operational and retailer requirements into clear business requirements for Technology teams

Provide input into tooling and system enhancements based on wholesale industry experience and business needs

Partner with Technology on requirements, testing, implementation, and adoption of system enhancements

Proactively utilize AI and automation tools to improve operational efficiency, reporting, documentation, analysis, and problem solving

Identify opportunities to replace repetitive manual work with scalable tools and workflows

Ensure new tools and processes solve operational needs and scale across accounts

Cross-Functional Leadership

Lead operational initiatives involving Sales, Fulfillment, Planning, Technology, Finance, and other cross‑functional teams

Drive accountability across stakeholders and ensure deliverables are completed on time

Represent US Wholesale Operations in cross‑functional execution forums

Communicate operational risks, performance, and recommendations clearly to leadership

Team & Functional Leadership

Serve as a leader and subject matter expert within the Wholesale Operations function

Establish clear execution standards and expectations across owned workflows

Support training, knowledge sharing, and development as the team grows

Build documentation, processes, and operating structures that enable responsibilities to scale across a growing team

Remain hands‑on in day‑to‑day execution while progressively taking on broader leadership responsibilities as the Wholesale organization evolves

What You Bring

Experience

5–7+ years of relevant experience in wholesale operations, B2B operations, order management, or related functions

Direct experience working within a wholesale business strongly preferred; apparel, footwear, accessories, or consumer retail experience preferred

Demonstrated understanding of the wholesale order lifecycle from customer onboarding and order intake through fulfillment and delivery

Hands‑on experience with retailer vendor compliance requirements, routing guides, EDI, labeling, shipping requirements, and/or chargeback management

Experience improving or building operational processes within a growing wholesale organization

Experience partnering with Technology or Systems teams to implement tools, integrations, automation, or process improvements

Experience leading projects, processes, or workstreams with a high degree of autonomy

Systems & Technical Skills

Experience with wholesale sales platforms such as NuOrder preferred

Experience working with ERP systems and EDI workflows

Experience with retailer portals, vendor compliance platforms, reporting tools, or workflow management systems preferred

Strong Excel and analytical skills

Comfortable adopting and utilizing AI tools to improve productivity, analysis, documentation, and operational workflows

Ability to quickly learn and navigate new systems and tools

Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

Ways of Working

Strong wholesale operational judgment and ability to recommend solutions based on prior experience

Builder mindset with the ability to operate effectively in an evolving business

Comfortable balancing hands‑on execution with process building and longer‑term scalability

Proactively identifies where existing processes or systems will not scale and recommends better approaches

Strong ownership and accountability for operational outcomes

Able to balance customer needs, Sales priorities, operational requirements, and business risk

Strong cross‑functional communicator who can drive accountability while maintaining effective partnerships

Comfortable operating independently while escalating strategic decisions and resource needs appropriately

Success in This Role

Wholesale sales orders are processed accurately, completely, and on time

New customers are onboarded efficiently and operationally ready to transact

Vendor compliance requirements are proactively managed and chargeback risk is reduced

Operational KPIs provide clear visibility into performance and areas requiring action

Processes become more standardized, automated, documented, and scalable as the business grows

Technology and AI are leveraged to reduce manual work and improve operational effectiveness

Technology investments and enhancements are informed by real wholesale operational requirements

The Wholesale Operations function is structured to support additional scale, complexity, and team growth over time

Where we are:

This role will be based in our El Segundo Headquarters

Compensation & Total Rewards:

At Fabletics, we believe work and life should fit together!We continue to build a culture of flexibility, to empower you to do your best and put yourself first.Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:

-Hybrid Work Schedule*

-Discretionary Paid Time Off*

-Summer Fridays*

-Healthcare Plans

-Employee Discounts

-401k

-Annual Bonus Program

-Equity Program*

-And More

*Varied for retail, fulfillment and fully remote roles.

The annual basesalary range for this position is from $94,446-$105,000. The range provided includes the base salary that Fabletics expects topayfor the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate’s related work experience, subject matter expertise and work location.

#LI-Onsite

Fabletics, Inc. is anequalopportunity employer. We recruit, employ, compensate,develop,and promote regardless of race,national origin,religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable.At Fabletics, Inc., we champion a vibrant workplace culture that thrives ondiversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all.Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.

We encourage you to apply regardless of meeting all qualifications and/or requirements.