Wholesale Operations Manager

MEGHANI; Dallas (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and performance incentives

Medical, dental, and vision benefits

Discretionary Time Off (DTO)

Employee discounts

Special gift for new hires

Job summary

A timepiece company in Dallas seeks a Wholesale Operations Manager to oversee internal wholesale order flow and support the Sales team. The role requires 3-5 years of experience in wholesale operations and strong proficiency with EDI processes. The ideal candidate will have a systems-oriented mindset and troubleshooting skills. The position offers a competitive salary and a range of benefits, including medical coverage and performance incentives.

Qualifications

• 3–5 years of experience in wholesale operations or related functions.
• Strong systems acumen with ability to optimize new platforms.
• Proven experience with EDI processes.

Responsibilities

• Manage internal wholesale order flow from PO to invoicing.
• Ensure operational accuracy and coordinate with Sales team.
• Oversee EDI integrations and troubleshoot platform issues.

Skills

Wholesale operations management

Sales operations

Supply chain coordination

EDI processes

NetSuite or comparable ERP

Excel/Google Sheets proficiency

Troubleshooting skills

Tools

NetSuite

EDI systems

Retail partner portals

Job description

Wholesale Operations Manager at MEGHANI is a full-time, salaried position reporting to the Wholesale Director. This role is responsible for managing internal wholesale operations, ensuring operational accuracy, and owning the systems, workflows, and tools that support BREDA and JBW’s wholesale business. This role does not communicate directly with retailers; instead, it supports the Sales team internally by ensuring flawless execution from PO receipt through delivery and invoicing.

What You’ll Do

Operational Workflow Ownership

• Manage and oversee the full internal wholesale order flow - PO, processing, allocation, shipment, and invoicing.
• Maintain and continuously improve SOPs, checklists, workflow documents, and retailer specific process guides.
• Identify gaps in the process and implement long term optimization solutions.
• Ensure all internal teams follow documented workflows.

Order QA (Quality Assurance)

• Review all incoming POs for accuracy, completeness, routing compliance, pricing and SKU validation, and ATS availability.
• Partner with the Order Processing VA to ensure POs are entered, processed, and updated correctly.
• Track order movement and ensure every step is completed without delay or error.
• Flag discrepancies to Account Managers or internal stakeholders immediately.

Systems, EDI & Portal Management

• Lead the management of retailer systems, integrations, and backend technical requirements.
• Oversee EDI integrations, order testing, mapping validation, and onboarding for new retail partners.
• Ensure the Sales Ops Administrator/VA is updating inventory levels on all retailer portals regularly and accurately.
• Troubleshoot issues with retailer platforms (e.g., order rejects, mapping errors, catalog mismatches).
• Maintain strong working knowledge of all retailer systems (NuOrder, JOOR, SPS, CommerceHub, Nordstrom PART, Macy’s MIO, etc.).
• Act as the internal expert for system navigation, technical requirements, and data accuracy.
• Serve as the first internal escalation point for operational or logistics problems before they reach the Wholesale Director.
• Coordinate with Logistics for routing, booking, scheduling, and exception management.
• Partner with Finance to troubleshoot billing issues, chargebacks, shortages, and invoice discrepancies.
• Invoicing and billing. Once orders are shipped, ensure accurate invoicing and billing in the internal system and retailer side to ensure smooth and timely payments.

Cross-Functional Alignment

• Work closely with Account Managers to provide visibility on order status, internal progress, and blockers.
• Collaborate with the Fulfillment Center and Compliance & International Operations to ensure smooth execution of both domestic and international shipments.
• Support Product, Compliance, and Finance teams with internal operational needs.

What You’ll Bring

• 3–5 years of experience in wholesale operations, sales operations, supply chain coordination, or related functions, including hands-on EDI order management and retailer integrations.
• Strong systems acumen with the ability to quickly learn, master, and optimize new platforms.
• Proven experience with EDI processes such as order management, testing, mapping, and platform integrations.
• Robust experience with NetSuite or a comparable ERP system (e.g., SAP, Sage), including cross-functional integration across sales, inventory, fulfillment, and accounting.
• Experience using retail partner portals and platforms to execute sales operations.
• Advanced proficiency in Excel/Google Sheets (VLOOKUP, SUMIFS, PivotTables).
• Exceptional organizational skills and a solutions-oriented, proactive mindset.
• Strong troubleshooting skills with the ability to identify patterns, diagnose issues, and resolve operational challenges efficiently.
• Experience supporting multi-channel wholesale partners is preferred.
• Background in fashion, watches, accessories, or consumer goods is a plus.

What You’ll Get

• Competitive salary and performance incentives
• Medical, dental, and vision benefits
• Discretionary Time Off (DTO)
• Employee discounts for both JBW and BREDA brands
• Special gift for new hires

Compensation Range

$75,000 - $85,000

About MEGHANI

Welcome to MEGHANI, an independent timepiece company that believes in the power of time. MEGHANI is dedicated to surveying the relativity of individual and collective relationships within time and memory. Our commitment to exceptional design and storytelling is guided by this fundamental principle.

The purpose of what we create is rooted in a deep history of timekeeping; Now run by the third generation of family members, sibling duo Amir and Shabeena Meghani — MEGHANI is made up of a tight knit team of individuals who run our two in-house timepiece brands: BREDA & JBW. Welcome to our world.