Wholesale Operations Analyst: Global Supply & Retail Ops

Whoop; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

WHOOP is seeking a Wholesale Operations Analyst to support end-to-end order flow across wholesale and retail channels, coordinate with 3PLs, and manage international retailer accounts from the Boston area. The role emphasizes accuracy, operational visibility, and proactive issue resolution.

Ideal candidates will have 2+ years in operations or logistics, strong Excel skills, and a degree in a related field. This on-site position offers growth within a fast-paced, data-driven environment and

Qualifications

• 2+ years of experience in Operations, Supply Chain, or Logistics in a multi-channel consumer goods environment.
• Strong analytical and problem-solving skills; ability to interpret data and connect it to process improvements.
• Strong Microsoft Excel skills are a must.
• Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Bachelor's degree or higher in Supply Chain Management, Operations, Business Administration or a related field.

Responsibilities

• Manage and monitor end-to-end order flow across assigned wholesale and retail channels, including processing and tracking retailer purchase orders between WHOOP systems, 3PLs, and retail partners.
• Collaborate with 3PLs and internal teams to support inventory accuracy, transfer order receiving, and order adjustments.
• Own day-to-day operational management for assigned international retail accounts, including retailer communication, shipment tracking, routing compliance, and operational issue resolution.
• Maintain retailer operational requirements and portal compliance, including shipment documentation, tracking updates, routing guides, and retailer-specific operational inputs.
• Support in-transit exception management by monitoring delayed, failed, or at-risk shipments and coordinating resolution across internal and external stakeholders.
• Assist in developing and maintaining standardized operational documentation, including retailer SOPs, routing guidance, and process workflows.
• Analyze operational performance and identify opportunities to improve order management, fulfillment execution, and inventory visibility.

Skills

Analytical reasoning

Problem solving

Time management

Detail oriented

Education

Bachelor's degree in Supply Chain Management or related

Tools

Microsoft Excel

Job description

WHOOP is seeking a Wholesale Operations Analyst to support end-to-end order flow across wholesale and retail channels, coordinate with 3PLs, and manage international retailer accounts from the Boston area. The role emphasizes accuracy, operational visibility, and proactive issue resolution.

Ideal candidates will have 2+ years in operations or logistics, strong Excel skills, and a degree in a related field. This on-site position offers growth within a fast-paced, data-driven environment and