Wholesale Account Operations Agent

KREWE; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full Time Role: 40 hours per week

Health, vision and dental insurance

401(K) Investment Options

Ongoing Training and Development

Job summary

KREWE is seeking a Wholesale Account Operations Agent in New Orleans to bridge brand sales with premium retail partners worldwide. As the entry-level link between the brand, sales reps, and accounts, you will manage order flow, onboarding, and post-purchase support while coordinating with logistics and IT to ensure a luxe customer experience.

Ideal candidates have 2 years in luxury or fast-paced environments, a keen eye for detail, and comfort with ERP/order systems.

Qualifications

• 2 years of experience in luxury retail, hospitality, fashion internships, or fast-paced customer-facing environments.
• Passion for fashion, luxury goods, and premium accessories.
• Attention to detail in managing order sheets and shipments.
• Familiarity with ERP systems and order management is a plus.
• Excellent written and verbal communication with calm, professional, empathetic demeanor.

Responsibilities

• Verify order imports between wholesale platform and ERP system (The Showroom Gatekeeper).
• Update basic account information and approve product swaps for open territories.
• Review and approve initial orders for new retail partners.
• Process warranty requests and manage spare parts orders for boutique accounts.
• Coordinate Second Chances program communications between Accounts and E-commerce CS.
• Liaise with the fulfillment center to check order statuses and resolve mis-picks or mis-ships.
• Manage Canadian operations, including RMA creation, shipping labels, invoicing, and carrier issues.
• Capture and catalogue images for POP materials and store displays.
• Upload and maintain display/POP options in NuOrder for sales reps.
• Identify and flag minor software hiccups in NuOrder or NetSuite for IT.

Skills

Luxury retail

Customer service

Detail oriented

ERP software

Communication

Tools

NuOrder

NetSuite

Job description

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you

We are currently searching for an enthusiastic, detail-oriented, and style-conscious Wholesale Account Operations Agent to join our team. This entry-level role is the ultimate launchpad into the world of B2B operations. You will be the vital link between the brand, our incredible sales representatives, and premium retail partners across the globe. If you are tech-savvy, love problem-solving, and want to learn the ins and outs of how a high-end fashion brand scales its business, we want to meet you!

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities:

Account & Order Management

• The Showroom Gatekeeper: Manage the digital product flow by verifying order imports between our wholesale platform and ERP system.
• Account Curation: Process basic account information updates and approve product swaps for open territories to keep retail shelves fresh and curated.
• New Account Onboarding: Review and approve initial orders for exciting new retail partners joining the KREWE family.

Post-Purchase & Product Care Excellence

• Warranty Concierge: Review, approve, and execute warranty requests, ensuring our customers always receive the premium service they expect from a luxury brand.
• Spares & Customization: Seamlessly process specialized lens and part orders for our boutique accounts.
• Second Chances: Coordinate the Second Chances program communication, smoothly passing off specialized customer communication from accounts to our E-commerce Customer Service team.

Global Logistics & Operations Support

• Warehouse Liaison: Act as the direct line to our fulfillment center, checking order statuses and resolving mispicks, mis-ships, or damaged arrivals swiftly.
• International Logistics Support: Own the northern front by managing Canadian operations—including RMA creation, shipping labels, invoicing, and carrier troubleshooting.
• VIP Shipping: Facilitate general shipping inquiries and rush priority shipment requests for high-profile accounts and trunk shows.
• Visual Asset Coordination: Capture and catalogue images for point-of-purchase (POP) materials and store displays.
• Digital Merchandising: Upload and maintain display and POP options within NuOrder so sales reps have the tools to make KREWE stand out in-store.
• Tech Trouble-Shooter: Act as the first line of defense by identifying and flagging minor software hiccups in NuOrder or NetSuite to our IT team.

Requirements:

• Experience: 2 years of experience in luxury retail, hospitality, fashion internships, or a fast-paced customer-facing environment. We love to train high-potential talent.
• Fashion-Forward Mindset: A genuine passion for fashion, luxury goods, and premium accessories.
• Detail Obsessed: You notice the little things. Managing order sheets and tracking shipments feels like a fun puzzle to you.
• Tech-Fluent: Comfortable picking up new software quickly. Previous exposure to ERP software and order management systems is plus, but not required.
• Communication Star: Exceptional written and verbal communication skills with a natural ability to stay calm, professional, and empathetic.

Benefits and Perks:

• Full Time Role: 40 hours per week
• Hours & schedule are subject to organizational volume
• Hourly wage at competitive rate
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage
• 401(K) Investment Options
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)

Diversity and Inclusion:

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.