Wholesale Account Manager

EPM; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

EPM is seeking experienced Account Managers to oversee loan files end-to-end in wholesale lending. You will manage a high-volume pipeline, coordinate with clients and stakeholders, and ensure all documentation and conditions are met throughout the loan lifecycle.

The role offers a production bonus and requires expertise in wholesale lending and the Encompass loan origination system. Join a team focused on efficiency, collaboration, and strong client relationships.

Qualifications

• 3+ years of wholesale account management experience
• Extensive knowledge of a wide variety of loan products and programs
• Excellent interpersonal and communication skills, with clients, stakeholders and team members
• Self-motivated, detail-oriented, and able to multitask in a fast-paced environment
• Proficiency with Encompass loan origination system

Responsibilities

• Organize approvals and ensure all conditions are met
• Conduct Welcome Call with client within 24 hours of approval; set expectations and timelines
• Verify disclosures, loan conditions, and order necessary reports (e.g., AVMs, IRS, flood zones)
• Track document uploads and follow up on outstanding conditions
• Verify conditions are met and close loan terms with client
• Monitor for expired closing dates and lock expirations; update the lock as needed
• Review active loans and prioritize closings to ensure final approval

Skills

Wholesale account management

Loan products knowledge

Communication skills

Detail-oriented

Time management

Pipeline management

Tools

Encompass

Job description

Founded in 2008, EPM is one of the leading wholesale mortgage lenders in the U.S. Headquartered in Atlanta, GA, and licensed in all 50 states, we offer a full range of loan products — including conventional, FHA, VA, non-QM, renovation, and USDA.

Our vision is to live in a world where everyone has the opportunity for The American Gift. Our goal is not only to facilitate homeownership but also to empower individuals and families through informed financial decisions.

Empowering You. We’re committed to giving our team members the support, technology, and tools they need to work efficiently and build strong client relationships. Combined with a collaborative culture rooted in radical candor and innovation, we empower our people to do their best work every day while helping to shape our future.

The Role

EPM is growing and looking for experienced Account Managers to join our team. You’ll be responsible for overseeing the loan file through its lifecycle, ensuring all documentation needs are met and relevant stakeholders are kept updated throughout the process. This role is also eligible for production bonus. The ideal candidate has experience in wholesale lending, Encompass, and the ability to manage a variety of loan products and a high-volume pipeline.

What You'll Do

• Once assigned a file; organize approvals and ensure all conditions are marked and met.
• Conduct Welcome Call with client within 24 hours of approval; set expectations, clarify conditions, and confirm loan timelines.
• Ensure signed disclosures, verify loan conditions, and order necessary reports (e.g., AVMs, IRS, flood zone).
• Track document uploads, review client submissions, and follow up on outstanding conditions to ensure loan progress.
• Verify all conditions are met, confirm final loan terms with the client, and ensure closing is scheduled.
• Monitor for expired Estimated Closing Dates (ECD), follow up on lock expirations, ensure timely loan submissions, process Change of Circumstances (COC), and update the lock as needed.
• Review active loans, prioritize closings, and ensure all required documents are submitted for final approval.
• Additional responsibilities related to business needs.

What You Bring

• 3+ years of wholesale account management experience required, with previous experience as an underwriter preferred.
• Extensive knowledge of a wide variety of loan products and programs.
• Excellent interpersonal and communication skills, both verbal and written, with the ability to effectively interact with clients, stakeholders, and team members.
• Self-motivated, detail-oriented, and dependable, with the ability to work independently and manage multiple priorities in a fast-paced environment.
• Highly efficient in time management, with strong organizational skills and the ability to prioritize tasks to meet deadlines.
• Proven ability to manage a high-volume pipeline while maintaining accuracy and attention to detail.
• Proficiency with Encompass loan origination system required.

EPM is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.