Wholesale Account Manager

Uniti Group Inc.; United States; On-site; USD 82,000 - 124,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, ChildLife

Educational Assistance Plan

Job summary

Uniti Group Inc. is seeking a Wholesale Customer Account Manager to act as a key liaison between customers and the Wholesale Business Unit. You will support Account Executives, engage with clients, and drive revenue growth through strong, customer-centric relationships.

The role covers both pre-sales and post-sales activities, including onboarding, billing support, service delivery collaboration, and occasional travel to customer sites.

Qualifications

• At least 8 years of professional experience in customer operations or related roles.
• Strong customer relationship skills with a solution focus.
• Experience expanding adoption at enterprise customers.
• Understanding of recurring revenue value drivers.
• Familiarity with SD-WAN and UCaaS product suites and roadmap.
• Data and technology orientation.
• Ability to speak technically to customers.
• College degree preferred.

Responsibilities

• Introductory engagements: participate in initial calls to establish relationships.
• Account creation: facilitate setup of new customer accounts.
• Onboarding and training: guide customers in quoting/ordering systems and maintenance subscriptions.
• Quote support: aid in submitting quotes through the Customer Portal.
• Customer meetings: attend meetings with customers to support sales efforts.
• Order confirmation and service delivery: ensure orders are processed and customers are informed.
• Billing, inventory and disconnect support: assist with inquiries and related processes.
• NOC escalation: help escalate issues when necessary.

Skills

Customer relationships

Communication skills

Travel up to 10%

Problem-solving

Team collaboration

Education

College degree preferred

Job description

What You'll Do

Pre-Sales Activities:

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

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About The Role

The Wholesale Customer Account Manager (CAM) at Uniti is designed to serve as a critical liaison between customers and the Wholesale Business Unit. This position is instrumental in both pre-sales and post-sales functions, ensuring a seamless and positive experience for customers by supporting Account Executives and directly engaging with clients.

This role is pivotal in fostering customer-centric relationships that drive revenue growth and profitability, reflecting a commitment to delivering a best-in-class customer experience.

What You'll Do

Pre-Sales Activities:

• Introductory Engagements: Participate in initial calls with customers to establish a foundational relationship.
• Account Creation: Facilitate the setup of new customer accounts.
• Onboarding and Training: Guide customers in using quoting/ordering systems, as well as managing trouble ticketing and maintenance subscriptions.
• Quote Support: Aid sales teams and customers in submitting quotes through Customer Portal.
• Customer Meetings: Attend meetings with customers when necessary to support sales efforts.

Post-Sales Activities

• Order Confirmation: Ensure orders are processed by the Service Delivery team and that customers are informed about the personnel handling their orders.
• Service Delivery Assistance: Provide support related to the delivery of services.
• Billing Assistance: Help with billing inquiries and issues.
• Inventory Assistance: Support inventory management and related queries.
• Disconnect Assistance: Assist with the disconnection processes.
• NOC Escalation Assistance: Aid in escalating issues to the Network Operations Center when necessary.

Do You Have

• At least 8 years of professional experience, ideally within customer operations, or a combination of relevant education and experience.
• Customer relationship skills and a solution focus
• Experience in expanding adoption at enterprise customers
• Understanding of value drivers in recurring revenue business models
• Understanding of the SD-WAN and UCaaS product suites and roadmap
• Data and technology orientation
• Technical ability to speak to customers.
• A college degree is preferred.

Must Haves

• Customer-Facing Skills: Exceptional ability to build and maintain customer relationships and demonstrate empathy.
• Communication Skills: Strong verbal and written communication skills, along with the ability to work effectively in a team setting.
• Problem-Solving Skills: Capability to analyze complex issues and communicate operational needs clearly.
• Organizational Skills: Excellent organizational abilities, including time management, multitasking, and prioritization.
• Motivation and Independence: Highly motivated, self-starting individual who can work independently or collaboratively.
• Travel: Willingness to travel up to 10% as required.

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

The starting compensation range for this job is $81,500 to $124,300. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.

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Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&DD, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.