Whole Health Coordinator

AdventHealth; Altamonte Springs (FL); Remote; USD 45,000 - 65,000; Full time

Job summary

AdventHealth is seeking a Whole Health Coordinator to educate patients about healthcare benefits and resources in a remote role. This position requires strong customer service skills, experience with telecommuting, and proficiency in using video conferencing technologies. Ideal candidates will possess a high school diploma and appreciate a collaborative team dynamic focused on patient care.

Benefits

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• Must have 1+ year of experience with telecommuting.
• Experience in healthcare or managed care preferred.

Responsibilities

• Educates patients on available health care benefits and community resources.
• Maintains relationships and documents activities in the electronic medical record.

Skills

Customer-care skills

Empathy

Active listening

Documentation

Education

High School Diploma or GED

Tools

Webx

Skype

Zoom

Job description

Whole Health Coordinator - AdventHealth PHSO Resources

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday-Friday

Location: Remote

The role you’ll contribute:

Under the direction of the Health Management leadership team the Whole Health Coordinator is a non-clinical role responsible for educating their assigned patients regarding available health care benefits and community resources; and making referrals to AdventHealth and community resources as needed. The Whole Health Coordinator will have frequent contact with patients, provider offices, and members of the interdisciplinary, collaborative team. In addition, The Whole Health Coordinator actively demonstrates outstanding customer service, escalates issues, barriers/challenges promptly, and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
• Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback
• Makes and receives phone calls; sends and receives emails; responds to emails and requests in a timely manner
• Researches and distributes department approved community resources
• Documents activities and progress in the electronic medical record in a timely manner and per defined policy and procedures
• Keeps manager and other members of the collaborative care team informed of issues impacting access to care or barriers to achieving expected goals or outcomes

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Diploma or GED
• Previous experience with telecommuting and related metrics
• 1+ year of attending face-to-face meetings using Webx, Skype, FaceTime, Go-To-Meeting, Zoom, or a similar 2-way webcam enabled technology

Preferred qualifications:

• Bachelor's in Finance or Management
• 2+ years of work experience in a healthcare or managed care environment
• Certified Medical Assistant (CMA)
• Licensed Practical Nurse (LPN)