White-Glove Tech Implementation Lead

National Carwash Solutions; Atlanta (GA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Highly competitive salaries

Generous PTO policy

401(k) plan with company matching

Excellent medical, dental, and vision insurance

Free gym, snacks, and beverages

Job summary

National Carwash Solutions is looking for a Technology Implementation Manager based in Atlanta, Georgia. This role is pivotal in onboarding clients with seamless technical support and training at Clarity site launches.

You will troubleshoot on-site, build strong client relationships and provide top-notch customer service. The ideal candidate will have a blend of technical skills and a passion for customer satisfaction, thriving in fast-paced environments.

Qualifications

• Proven experience in customer service or technical support.
• Strong networking experience and hardware/software installation knowledge.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide real-time troubleshooting and training at site launches.
• Maintain clear communication for troubleshooting with the command center.
• Build rapport with new clients and ensure a positive onboarding experience.
• Deliver training on the Clarity platform to field crews.

Skills

Customer service experience

Technical support experience

Networking and connectivity

Problem-solving skills

Communication skills

Attention to detail

Job description

National Carwash Solutions is looking for a Technology Implementation Manager based in Atlanta, Georgia. This role is pivotal in onboarding clients with seamless technical support and training at Clarity site launches.

You will troubleshoot on-site, build strong client relationships and provide top-notch customer service. The ideal candidate will have a blend of technical skills and a passion for customer satisfaction, thriving in fast-paced environments.