Clarity Platform Launch Lead - Onsite Training

Ryko Solutions; Atlanta (GA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Highly competitive salaries

Potential equity interest in a rapidly

Generous PTO policy and holiday

401(k) plan with company matching

Excellent medical, dental, and vision

Job summary

AMP, an NCS Company, is seeking a Technology Implementation Manager to lead on-site launches for Clarity site deployments. You will troubleshoot, train field crews, and build strong initial client relationships with a white-glove approach.

Travel to locations, manage high-pressure situations, and collaborate with the central command center to ensure a smooth, successful onboarding experience. You will serve as a trusted technical advisor, delivering training on the Clarity platform, documenting

Qualifications

• Proven experience in customer service, technical support, or a related field.
• Strong networking and connectivity experience, with hardware/software installation knowledge.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build rapport quickly and establish strong client relationships.
• Strong logical and analytical skills.
• Ability to work independently and as part of a remote team.
• High level of attention to detail and organizational skills.
• Willingness and ability to travel extensively, including weekends.
• Ability to thrive in fast-paced and dynamic environments.
• Strong comfort level with learning and teaching new software.
• Valid driver’s license with clean driving record and no major violations in past 5 years.

Responsibilities

• On-Site Launch Support: Travel to Clarity site launch locations to troubleshoot and train field crews during launches.
• Teach-the-teacher approach to empower clients for future self-sufficiency.
• Effectively resolve technical issues with minimal disruption and maintain a positive customer experience.
• Maintain clear and efficient communication with the centralized command center for further troubleshooting.
• Capture and document relevant details regarding issues and solutions for future reference.
• Travel extensively, including weekends, to support site launches and client visits.

Skills

Customer service

Technical support

Networking

Hardware installation

Software installation

Communication

Client relationships

Troubleshooting

Travel readiness

Remote teamwork

Driving record

Job description

AMP, an NCS Company, is seeking a Technology Implementation Manager to lead on-site launches for Clarity site deployments. You will troubleshoot, train field crews, and build strong initial client relationships with a white-glove approach.

Travel to locations, manage high-pressure situations, and collaborate with the central command center to ensure a smooth, successful onboarding experience. You will serve as a trusted technical advisor, delivering training on the Clarity platform, documenting