Call Center Representative - On Site

Dev; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

A leading customer service provider is seeking Customer Service Representatives in New York. The role focuses on handling inquiries through various channels and requires strong communication skills. Candidates should have a high school diploma and call center experience. Benefits include competitive wages, full medical benefits, and paid time off. This position emphasizes innovation and customer engagement in a dynamic environment.

Qualifications

• Proven call center experience.
• Ability to work in a fast-paced environment.
• Typing 25 WPM required.

Responsibilities

• Field customer inquiries by innovative responses.
• Connect with customers via phone/email/chat.
• Track all call-related information for audits.

Skills

Proficient in PC operation and navigation

Excellent communication skills

Strong listening skills

Education

High School Diploma or equivalent

IT/Network certifications/degrees preferred

Job description

Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

Job Description

Category: Customer Service/Support

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de‑escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

What We’re Looking for

• High School Diploma or equivalent
• IT/Network certifications/degrees preferred
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficient in PC operation and navigation
• Entry-level network troubleshooting
  • Ability to set up home Wi‑Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
• Able to work independently
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast‑paced environment
• Ability to stay composed and objective
• Strong listening skills

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer