WFM & Analytics Manager

Cimpress; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Manager for WFM & Analytics to drive operational excellence through data-driven insights. This role involves managing workforce functions, leading cross-functional projects, and fostering a high-performance team culture. The ideal candidate will possess strong analytical skills, experience in resource planning, and a passion for promoting a data-driven decision-making culture. Join a dynamic team where your contributions will shape the future of workforce management and analytics in a collaborative environment.

Qualifications

• Experience in analytical methodologies like regression and forecasting.
• Strong data analysis and reporting skills with attention to detail.

Responsibilities

• Manage workforce functions including staffing, scheduling, and trend analysis.
• Lead projects using data modeling for strategic decisions.

Skills

Analytical methodologies

Data analysis

Communication skills

Problem-solving

Resource planning

Budgeting

Scheduling

Tools

Excel

R

SQL

Tableau

SAS

Teradata

Aster

Hadoop

Job description

Manager WFM & Analytics

Operational Excellence

Role and Responsibilities:

1. Act as a subject matter expert in analytical methodologies such as regression, decision trees, time series analysis, forecasting, and econometric modeling.
2. Provide strategic recommendations to meet Service Level and utilization targets.
3. Manage core workforce functions including trend analysis, staffing and hiring planning, employee scheduling, and real-time management.
4. Lead cross-functional projects using advanced data modeling to derive insights for strategic decisions and optimization opportunities.
5. Develop and maintain data models, reporting systems, dashboards, and performance metrics to support business decisions.
6. Coordinate data insight initiatives, managing analysts and collaborating with stakeholders for successful outcomes.
7. Stay updated on industry news and trends.
8. Monitor system and performance issues, implementing corrective actions as needed.
9. Promote a data-driven decision-making culture within the organization.

Leadership/Team Management:

1. Foster transparency and enthusiasm for the company's vision and mission.
2. Manage a diverse team responsible for WFM & Analytics functions.
3. Coach and mentor team members to achieve high performance.
4. Assist team members in skill development through feedback, coaching, and learning opportunities.
5. Remove impediments to team success.
6. Create an engaging work environment encouraging responsibility and support.
7. Support team growth through feedback and resource allocation.
8. Make informed decisions on employment matters, including probation and disciplinary actions.
9. Encourage proactive improvement ideas and issue reporting from the team.

Skills Required:

1. Align scheduling strategies with department and business needs.
2. Deep understanding of long-term resource planning, budgeting, and scheduling.
3. Proven experience as an analytics manager or similar role.
4. Strong data analysis and reporting skills; industry experience is a plus.
5. Excellent communication, collaboration, and delegation skills.
6. Attention to detail and problem-solving mindset.

Nice to Have:

Background in market research and project management.

• Knowledge of Excel, R, SQL, and familiarity with BI tools like Tableau or SAS.
• Experience with big data tools such as Teradata, Aster, Hadoop, etc.