WFH First Party Medical Collector

Hollis Cobb Associates; Duluth (GA); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a WFH First Party Medical Collector to join their team in Duluth, GA. This role involves handling inbound and outbound calls to negotiate payment on medical debts, ensuring compliance with legal regulations. The ideal candidate will have strong communication and negotiation skills, along with a high school diploma and relevant experience. This opportunity offers a full-time position in a supportive work environment with competitive compensation.

Qualifications

• 1 year of relevant experience preferred.
• Understanding of FDCPA and HIPAA compliance.
• Ability to type a minimum of 25 wpm.

Responsibilities

• Make and receive calls to negotiate payment arrangements.
• Update customer records with call results and information.
• Adhere to production standards for customer service.

Skills

Strong organization skills

Communication skills

Negotation abilities

Multi-tasking skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

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Job Description

The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls, contacting consumers in order to negotiate pay arrangements on early out accounts, while following Federal, State, company and client collection guidelines and laws.

Job Description

The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls, contacting consumers in order to negotiate pay arrangements on early out accounts, while following Federal, State, company and client collection guidelines and laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works 1st party accounts

Professionally persuade patients to pay on past due medical debts

Overcome stalls and objections and suggest money sources for debt payment

Leave messages with consumers informing them of contact points via a mandated script

Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system

Adhere to the production standards set for the department and client

Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

Other duties as assigned by manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPEREIENCE:

A high school diploma is preferred

1 Year Of Relevant Experience Is Preferred

Previous experience in customer service, sales, 1st party collections, or a related role is preferred

KNOWLEDGE, SKILLS AND ABILITIES:

Strong organization and communication skills

Ability to use professional language and grammar

Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures

Intermediate to advanced Microsoft skills in Word and Excel

Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment

Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages

Strong telephone communication and negotiation abilities

Must have the ability to simultaneously talk and type

Ability to type minimum of 25 wpm

PHYSICAL SKILLS AND ABILITIES:

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to on camera 100% of the time during the scheduled shift.

Illinois and Maryland residents, please click below for compensation and benefits:

https://www.holliscobb.com/illinois-maryland-residents/

Hollis Cobb is an Equal Opportunity Employer

Company Description

Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions.

As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Hollis Cobb is an Equal Opportunity Employer

"Winner - 2023 Best Places to Work in Collections" by insideARM

Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions. As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Hollis Cobb is an Equal Opportunity Employer "Winner - 2023 Best Places to Work in Collections" by insideARM

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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