WFH Third Party Medical Collector

Hollis Cobb Associates; Duluth (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in accounts receivable management is looking for a WFH Third Party Medical Collector to negotiate pay arrangements on aged accounts. The role involves calling consumers, documenting interactions, and ensuring compliance with regulations. Candidates should have experience in medical collections and strong communication skills.

Benefits

Medical, Dental, Vision Insurance

Retirement plan with company matching

Paid Time Off & Holidays

Employee Assistance Program

Referral Program

Qualifications

• 1 year of relevant medical collections experience preferred.
• Experience in call center environment required.

Responsibilities

• Persuade patients to pay on past due medical debts.
• Update customer records with call results.
• Handle medical records in compliance with regulations.

Skills

Organization

Communication

Negotiation

Mathematics

Typing

Education

High school diploma or GED

Tools

Word

Excel

Job description

Join to apply for the WFH Third Party Medical Collector role at Hollis Cobb Associates

Job Description

The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers to negotiate pay arrangements on aged accounts, following Federal, State, company, and client collection guidelines and laws.

Essential Duties and Responsibilities:

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update customer records with new information, call results, and relevant notes
• Adhere to production standards set for the department and client
• Handle medical records with accuracy and confidentiality in compliance with HIPAA, Federal, State, and Company requirements

Other duties as assigned by the manager.

Qualifications:

• High school diploma or GED required
• 1 year of relevant experience preferred
• Previous experience in medical collections required
• Experience working in a call center environment required

Knowledge, Skills, and Abilities:

• Strong organization and communication skills
• Use of professional language and grammar
• Understanding and compliance with all Federal and State regulations (HIPAA, FDCPA, etc.)
• Intermediate to advanced skills in Word and Excel
• Ability to handle high call volume and multitask
• Strong negotiation and telephone communication skills
• Ability to talk and type simultaneously
• Math skills including addition, subtraction, multiplication, division, and percentages
• Typing speed of at least 25 wpm

Benefits Offered:

• Medical, Dental, Vision, Life Insurance, Disability Insurance
• Retirement plan with company matching
• Paid Time Off & Holidays
• Employee Assistance Program
• Referral Program

Company Overview:

Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established accounts receivable management company based in Duluth, GA, since 1977. We partner with hospitals, physician practices, and related organizations to provide customizable solutions. We are an Equal Opportunity Employer and have been recognized as one of the 2023 Best Places to Work in Collections by insideARM.