Westminster Motor Vehicle Title and Registration Technician I

Adams County Colorado; Westminster (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Generous time off

Wellness program

Job summary

Adams County Colorado is seeking a Motor Vehicle Title and Registration Technician I to process title applications and registrations in person, by phone, and by email. The role involves explaining taxes/fees, performing VIN inspections, and handling cash with accuracy.

The position requires one year of customer service and the ability to deputize, with bilingual candidates preferred. Training supports growth from entry to full range pay.

Qualifications

• Must be able to read and write at a high school level.
• One year of customer service experience is required.
• Ability to become deputized.
• Reliable transportation to different motor vehicle branches.
• Ability to obtain and maintain Colorado SOS Notary certification.
• Background checks are required.
• Bilingual in any language is highly preferred; bilingual pay offered.

Responsibilities

• Process title applications and issue motor vehicle registrations per statute, rules, and policies.
• Explain taxes/fees to customers.
• Perform VIN inspections in the designated area.
• Cash handling and reconciling cash drawer daily.
• Work at various Adams County Clerk and Recorder locations.
• Assist Elections and Recording departments as needed.
• Overtime may be required, including evenings and weekends.

Skills

Accounting

10-key by touch

Microsoft Office

Typing 30 WPM

Customer service

Teamwork

Communication

Decision making

Flexible/ Adaptable

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

10-key by touch

Job description

The primary responsibilities of this position are processing titles, vehicle registrations, and other related tasks for the general public in person, over the phone, and via email.

• The level the successful candidate will be hired at depends on their experience, education, and qualifications. The target hiring range reflects starting pay we expect to offer for the role based on internal equity. The Full Pay Range is set by market data and our pay structure to illustrate full future earning potential as follows:
  • Motor Vehicle Title and Registration Technician I hiring range: $23.428 - $26.942/hour
  • Motor Vehicle Title and Registration Technician I full range:$23.428 - $32.799/hour

Adams County offers an excellent benefits package, generous time off accruals, and a comprehensive wellness program.

• Process title applications and issue motor vehicle registrations per statute, rules, and policies while utilizing resources.
• Understand the calculation of taxes/fees and be able to explain them.
• Adheres to State/County policies and procedures.
• Communicates clearly and concisely with both internal and external partners.
• Performs VIN Inspections in the designated parking area.
• You may be required to commute and work at any Adams County Clerk and Recorder location.
• Works occasional overtime, including evenings and weekends.
• Issue marriage licenses and perform Oath of Honesty.
• Occasionally assists Elections and Recording departments.
• Cash Handling.

• Knowledge of applicable taxes, percentages due, when they are due and exceptions.
• Knowledge of additional documentation that may be required such as emissions, insurance requirements, handicap authorizations etc.
• Ability to accurately cashier transactions and reconcile cash drawer daily.
• Ability to work with customers to resolve problems. Refers complex problems that cannot be resolved to their leadership team.
• Knowledge of data entry procedures, typing ability, basic math skill and grammar etiquette.
• Knowledge of interpersonal communication skills and ability to establish effective working relationships with County staff, officials and the general public.
• Knowledge or ability to learn locator processes
• Knowledge of Motor Vehicle systems and processes.
• Ability to use references and research material independently.
• Ability to multi-task and work efficiently
• Ability to work extended hours as needed.
• Ability to calmly and professionally deal with the general public in person and on the telephone.
• Knowledge of local office procedures and policies, knowledge of office functions, provide customer assistance, able to answer customer questions, be familiar with local government organization, Adams County office locations and other surrounding Counties.
• Ability to perform essential functions of the position.
• Ability to learn Clerk and Recorder's policies and procedures.
• Acknowledge and adhere to the Adams County Norms and Values.
• Ability to learn Colorado State Statutes, rules, and regulations that apply to motor vehicle.
• Ability to work with other government offices, entities, banks and financial institutions.
• Ability to stoop, stand, sit for extended periods, reach overhead, push, pull or handle objects weighing a minimum of 25 pounds.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Knowledge of interpersonal communication skills and ability to establish effective harmonious working relationships with other County staff, officials, the general public, other governmental agencies and entities.
• Work is conducted in an office environment. Work atmosphere may be noisy and hectic due to contact with general public in person and on the telephone.
• Ability to multi-task and work efficiently.
• Displays the Adams County Cultural Competencies, Norms, and Values.
• Ability to work at various branch offices per the County's needs.

In order to be successful, the employee must demonstrate competence in the following areas:

• Technical:
  • Accounting /Mathematical
  • Office Equipment
  • 10-key by touch
  • Personal Computer
  • Microsoft Office, Outlook, Excel, and Word.
  • Type 30 WPM with accuracy.
• Functional:
  • Organizational Skills
  • Business /Industry Knowledge
• Personal & Interpersonal:
  • Teamwork
  • Communication
  • Customer Service
  • Decision Making
  • Flexible/ Adaptable

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be

• Education and Training:Must be able to read and write at a high school level.
• Experience:One year (1) of Customer Service experience is required.
• License or Certificate:
  • Ability to become deputized.
  • Reliable transportation is required to get to different motor vehicle branches as needed.
  • Ability to obtain & maintain Colorado Secretary of State Notary certification.
• Background Check/Other:
  • Must pass a criminal background check, an MVR check will be ran in case the use of a County vehicle is required..
  • Must pass a criminal background check to take oath.
• Other
  • Bilingual in any language is highly preferred. Adams County does offer bilingual pay in addition to base salary.

• Essential duties require the following physical abilities and work environment:
  • Work is performed primarily in an office environment.
  • Ability to work at various branch offices per the County's needs.
  • Various activities, including contact with the public and answering telephones, may create a noisy and hectic environment.
  • Must be able to lift a minimum of twenty-five (25) pounds. This classification specification intends to describe the types of job tasks and levels of responsibility, and difficulty required of positions assigned to this classification title. It is not meant to describe specific duties and responsibilities assigned to any particular situation, nor is it intended to limit management’s right to post and regulate duties and responsibilities so long as they fall within the intent of this classification. The use of specific examples is not intended to exclude other duties not mentioned, as long as they are similar and within the intent of this classification.