Westin Bonaventure - Front Desk Agent

Aimbridge Hospitality; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to deliver exceptional guest service at The Westin Bonaventure Hotel & Suites in Los Angeles. You will welcome guests, manage check-ins/check-outs, and handle requests with a friendly, professional demeanor.

In this role, you’ll coordinate with the team, use hotel software, and maintain accuracy in reservations and financial transactions to ensure a smooth and memorable stay for every guest.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm, welcoming service and manage guest check-ins/outs smoothly.
• Communicate clearly with guests and team to keep operations flowing smoothly.
• Think fast and resolve issues to ensure guest satisfaction.
• Handle reservations and financial details with accuracy and efficiency.

Skills

Guest Service

Communication

Quick-Thinking

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Visitors can stroll through our atrium lobby, and they'll immediately see why. Whether visiting for a leisurely weekend getaway, business meeting, or special event, our downtown Los Angeles accommodations define the essence of modern luxury. Guests can enjoy spectacular skyline views, access to over 40 specialty boutiques and restaurants, and unparalleled meeting and conference facilities. Discover LA's largest convention hotel - widely regarded as a 'City-within-a City' - sure to surpass all expectations.