Wesley Chapel, FL - Host (28340)

B&B Theatres; Wesley Chapel (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

B&B Theatres is seeking a dedicated Host/Hostess for its Wesley Chapel location. The successful candidate will warmly welcome guests, manage seating arrangements efficiently, and ensure overall guest satisfaction during their dining experience. Responsibilities include greeting guests, managing guest flow, and collaborating with staff for seamless service.

Ideal candidates are at least 16 years old with excellent communication skills and a positive demeanor, thriving in a fast-paced environment. Shift timings are flexible, covering evenings and weekends.

Qualifications

• At least 16 years old.
• Positive attitude and excellent communication skills.
• Previous customer-service experience in a fast-paced environment preferred.

Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest seating and reservations efficiently.
• Communicate with servers and management to ensure smooth service.

Skills

Communication skills

Customer service

Positive attitude

Team collaboration

Job description

Job Details

Job Location: Wesley Chapel The Grove 16 - Wesley Chapel, FL 33544

Position Type: Kitchen Staff

Education Level: None

Travel Percentage: None

Job Shift: Any

Job Category: Restaurant - Food Service

Job Overview

The Host/Hostess plays a crucial role in creating a positive first and last impression for our restaurant and suites guests. This position is responsible for warmly welcoming guests, managing seating arrangements efficiently, providing initial information and assistance, ensuring smooth hospitality and contributing directly to guest satisfaction. The Host/Hostess is a key point of contact and supports overall efficiency of front‑of‑house operations. Work hours include evenings, weekends, and occasionally holidays.

Key Responsibilities

• Greeting guests with a welcoming and professional demeanor.
• Manage guest flow and maintain an accurate waiting list when necessary.
• Provide guests with menus and address initial inquiries.
• Escort guests to their preferred tables or seating areas.
• Manage table rotation to ensure equitable distribution among servers.
• Proactively engage with seated guests to ensure their satisfaction with the food and service.
• Respond to guest feedback and complaints professionally, escalating to management as needed.
• Answer telephone calls promptly and courteously, take reservations accurately, and respond to inquiries.
• Maintain a thorough knowledge of the restaurant menu and current specials.
• Collaborate effectively with bussers, cooks and other staff to ensure seamless service.
• Assist with other front‑of‑house tasks as needed.
• Always provide exceptional customer service.
• Maintain a clean and organized host/hostess station and guest waiting areas.
• Perform any other duties as directed by a supervisor.

General Qualifications

• At least 16 years old.
• Positive attitude and excellent communication skills.
• Neat appearance, engaging and friendly personality.
• Efficient, observant, knowledgeable and personable.
• Ability to work effectively under pressure in a fast‑paced environment, collaborating with team members.
• Previous customer‑service experience in a fast‑paced environment preferred.

Essential Functions

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest seating and reservations efficiently, coordinating table assignments to optimize flow.
• Communicate with servers, kitchen staff and management to ensure smooth service and guest satisfaction.
• Maintain cleanliness and organization of the host stand, lobby and entrance areas.
• Assist with guest inquiries, concerns, or special requests in a professional and friendly manner.
• Monitor wait times and manage guest expectations, providing accurate updates as needed.
• Work collaboratively with team members to support overall restaurant operations.
• Perform other duties as assigned to ensure excellent guest experience and smooth operations.

Physical Demands

• Ability to stand and walk for extended periods throughout the work shift, with limited opportunities to sit.
• Frequent use of hands and arms to handle menus, reservation tools, guest items and other objects.
• Ability to bend, stoop, kneel, crouch or reach as needed to access storage areas, seating or supplies.
• Ability to move, lift, stock and transport boxes, supplies or other items weighing up to 35 pounds safely.
• Physical stamina to remain in constant motion while coordinating and organizing guest seating, staff and processes in a fast‑paced environment.
• Ability to work in environments with variable noise levels, lighting and temperature conditions.