Wellsky Application Analyst

Computer Task; San Diego (CA); On-site; USD 83,000 - 96,000; Full time

Job summary

CTG is seeking an experienced WellSky Shelby 2.0 Clinical Applications Analyst to support, optimize, and enhance clinical and operational workflows across the healthcare continuum. The role acts as a liaison between clinicians, operations, vendors, and technical teams to ensure the platform supports patient care, regulatory compliance, and organizational goals.

The ideal candidate has strong clinical systems experience, analytical skills, and a track record in implementations, upgrades, testing,

Qualifications

• Bachelor's degree in Healthcare, Information Technology, Health Informatics, Nursing, Business, or a related field, or equivalent experience.
• 3+ years of healthcare application support or clinical systems analyst experience.
• Hands-on experience supporting WellSky Shelby 2.0 applications.
• Experience gathering requirements, workflow analysis, system configuration, testing, and implementation support.
• Strong understanding of post-acute care, home health, hospice, rehabilitation, or related healthcare operations.
• Knowledge of healthcare data, documentation workflows, and regulatory requirements.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written English communication skills.

Responsibilities

• Serve as the primary analyst and SME for the WellSky Shelby 2.0 application.
• Gather, analyze, and document business and clinical requirements.
• Configure, maintain, and optimize system functionality to support workflows.
• Collaborate with clinicians, managers, and stakeholders to identify improvements.
• Troubleshoot application issues and coordinate resolution with vendors and technical teams.
• Support software upgrades, patches, enhancements, and new module implementations.
• Develop and execute test plans, validate changes, and document results.
• Analyze workflows and recommend best practices to improve efficiency and user satisfaction.
• Create and maintain system documentation, workflows, training materials, and support guides.
• Conduct end-user training and provide ongoing application support.
• Assist with data validation, reporting requirements, and system audits.
• Ensure compliance with policies, healthcare regulations, and data privacy standards.
• Participate in governance, change control, and project initiatives.

Skills

Analytical thinking

Problem solving

Stakeholder management

English communication

Education

Bachelor's degree in Healthcare/IT related field

Tools

WellSky Shelby 2.0

Testing & QA

Workflow analysis

Job description

CTG is seeking an experienced WellSky Clinical Applications Analyst with expertise in Shelby 2.0 to support, optimize, and enhance clinical and operational workflows across the healthcare continuum. This role serves as a liaison between clinical users, operational leadership, vendors, and technical teams to ensure the WellSky platform effectively supports patient care, regulatory compliance, and organizational goals.

The ideal candidate will possess strong clinical systems experience, excellent analytical and problem-solving skills, and a proven ability to support application implementations, upgrades, workflow design, testing, and end-user training.

Key Responsibilities

• Serve as the primary analyst and subject matter expert for the WellSky Shelby 2.0 application.


• Gather, analyze, and document business and clinical requirements.


• Configure, maintain, and optimize system functionality to support operational and clinical workflows.


• Collaborate with clinicians, managers, and stakeholders to identify system improvement opportunities.


• Troubleshoot application issues and coordinate resolution with vendors and technical teams.


• Support software upgrades, patches, enhancements, and new module implementations.


• Develop and execute test plans, validate system changes, and document testing results.


• Analyze workflows and recommend best practices to improve efficiency, accuracy, and user satisfaction.


• Create and maintain system documentation, workflows, training materials, and support guides.


• Conduct end-user training and provide ongoing application support.


• Assist with data validation, reporting requirements, and system audits.


• Ensure compliance with organizational policies, healthcare regulations, and data privacy standards.


• Participate in application governance, change control, and project initiatives.

Required Qualifications

• Bachelor's degree in Healthcare, Information Technology, Health Informatics, Nursing, Business, or a related field, or equivalent experience.


• 3+ years of healthcare application support or clinical systems analyst experience.


• Hands-on experience supporting WellSky Shelby 2.0 applications.


• Experience gathering requirements, workflow analysis, system configuration, testing, and implementation support.


• Strong understanding of post-acute care, home health, hospice, rehabilitation, or related healthcare operations.


• Knowledge of healthcare data, documentation workflows, and regulatory requirements.


• Excellent communication and stakeholder management skills.


• Strong analytical and problem-solving abilities.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $60.00 to $70.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.