Wellness Team Member

Auburn YMCA-WEIU; City of Auburn (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Auburn YMCA-WEIU in Auburn, NY seeks a Wellness Team member to support a welcoming environment for members of all backgrounds. The role includes maintaining fitness areas in line with YMCA and New York State guidelines and supporting other departments as needed.

The successful candidate will have a High School diploma, strong interpersonal and problem-solving skills, and will obtain CPR, First Aid and AED within 30 days of employment.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and problem-solving skills.
• Ability to multitask and stay organized in a busy fitness environment.

Responsibilities

• Provide excellent service to members, guests, and program participants.
• Establish relationships with members and learn their names; assist with tours.
• Instruct members on proper use of fitness equipment.
• Maintain facility cleanliness, including disinfecting the fitness center and weight room.
• Learn and execute opening/closing procedures and emergency procedures.
• Assist maintenance with setup/teardown and snow/ice maintenance when necessary.
• Assist the Member Services Desk with phone duties, class scheduling, and temperature checks when needed.
• Respond to emergencies and act as part of the team for alarms and incidents.
• Report safety, security or emergency items to the Membership Director or authorities.
• Complete shift reports and attend required staff meetings and trainings.

Skills

Interpersonal skills

Problem solving

Organization

Multitasking

Education

High School diploma or equivalent

Job description

Description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Wellness Team member serves in a position that includes creating a welcoming environment for all members of all backgrounds and abilities and maintaining all fitness areas cleanliness in compliance with the protocols and guidelines put in place by the YMCA and New York State. The position is part of a team that will be a responder for staff, members, and participants while the facility is in operation and support other departments when necessary.

PRIMARY FUNCTIONS:

1. Provide excellent service to members, guests, and program participants in the Y.
2. Establish a working relationship with members; learn member’s names and use them frequently. Introduce members to other members and staff and conduct new member tours.
3. Instruct members and participants in the proper use of fitness equipment.
4. Take positive steps to ensure facility cleanliness including disinfecting fitness center, weight room and other program areas when necessary.
5. Learn and execute the procedures to open or close the facility and emergency procedures.
6. Provide support and assistance to maintenance if necessary in sports, rental or other set ups and take downs.
7. Assist maintenance staff to ensure facility cleanliness, working together to address issues as they arise. Assists with snow and ice maintenance of sidewalks in winter if necessary.
8. Assist Member Services Desk when needed. Duties may include answering the phone, scheduling members for group or aquatic classes, and temperature taking when necessary.
9. Respond and effectively react to emergencies that arise. Serve as part of the team to respond to all security and fire alarms, as well as all operational incidents.
10. Report and document safety, security or emergency items to the Membership Director, Executive Branch Director or authorities, as necessary.
11. Complete shift reports and checklists.
12. Attends staff meetings and trainings as required.
13. Perform other duties as assigned

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members

Requirements

QUALIFICATIONS:

1. High School diploma or equivalent
2. Excellent interpersonal and problem-solving skills.
3. Excellent organization and the ability to multitask.
4. CPR, First Aid and AED certifications required within 30 days of employment.
5. Familiarity with the facility being overseen (after training).
6. Ability to respond to safety and emergency situations.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to wear protective equipment appropriate for their job or work area.
• Able to perform medium cleaning duties on multilevel facility that may include mopping and sprayer use.
• Occasional movement of up to 45 pounds.
• Move about the full facility often to detect potential issues.
• Specific vision abilities required by this job include identifying and recognizing potential safety issues and ability to work on the computer program.
• The noise level in the work environment is usually moderate.
• Able to identify and respond rapidly to emergency situations and perform emergency first aid, abdominal thrusts, CPR and utilization of an AED machine

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.