Wellness Spa Manager: Lead Customer Experience

Glow Brands; Olde West Chester (OH); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health Insurance options (Medical, D d

Life Insurance & Disability Coverage

Paid Time Off (PTO)

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Employee Discounts on Products and S

Professional Development & Training

Casual Dress Code & Free Company Appa

Free Tanning

Free Spray Tanning

Free Wellness Spa Services

Employee Wellness Programs w/yearly $

Exclusive Discounts at Outside Retaile

Job summary

Glow Brands, featuring Wellness City, Sun Tan City, Planet Fitness, and Buff City Soap, seeks a Wellness City Spa Manager/Assistant role to lead a client-centric spa team. You’ll oversee operations, coach staff, and drive sales while maintaining high service quality in a fast-paced environment.

You will manage Wellness Consultants, foster a positive workplace, and contribute to overall store performance with a focus on customer satisfaction and operational excellence.

Qualifications

• College education is preferred but not required.
• Management and/or Sales experience preferred but not required.
• Beauty, Spa, Tanning Industry and/or Customer Service experience preferred
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Knowledge of client service techniques and operational practices.
• Problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills.
• Ability to prioritize and delegate.

Responsibilities

• Monitor and manage daily operations of the spa in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience
• Ability to be a leader with sales performance and to consistently meet sales goals.
• Assist the Wellness Spa Director with maintaining cleanliness, maintenance, sanitation, and organization of the spa.
• Establishes clear goals and objectives for Team Members.
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
• Assist the Wellness Spa Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
• Ability to work nights as well as Saturdays and Sundays as required to provide management coverage.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Ability to work a 5-day workweek with approximately 35 to 40 hours per week.

Skills

Leadership

Customer Service

Management

Sales

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Glow Brands, featuring Wellness City, Sun Tan City, Planet Fitness, and Buff City Soap, seeks a Wellness City Spa Manager/Assistant role to lead a client-centric spa team. You’ll oversee operations, coach staff, and drive sales while maintaining high service quality in a fast-paced environment.

You will manage Wellness Consultants, foster a positive workplace, and contribute to overall store performance with a focus on customer satisfaction and operational excellence.