Wellness Spa Concierge – Guest Experience & Sales

Hand & Stone Franchise Corp

Charlotte (NC)

On-site

USD 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Training & development

401(k)

Hourly wage plus commissions, bonuses,

Free Bi‑Monthly Massage or Facial

Job summary

Hand & Stone Franchise Corp in Charlotte, NC is seeking a Spa Associate to deliver exceptional customer service and drive memberships. You will greet guests, answer phones, book appointments, and promote services while maintaining a clean, professional appearance.

This role offers base hourly pay with commissions, bonuses, and contests; flexible schedules; and employee discounts, free uniforms, and opportunities for training and development.

Qualifications

Provide excellent customer service to members/guests
Answer phones, book appointments, promote memberships, gift cards and upgrades
Promote health/wellness benefits of massage therapy
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Team player
Perform various other duties as assigned

Responsibilities

Provide excellent customer service to members/guests
Answer phones, book appointments, promote memberships, gift cards and upgrades
Promote health/wellness benefits of massage therapy
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Team player
Perform various other duties as assigned

Skills

Customer service

Communication

Multitasking

Team player

Sales

Flexible schedule

Job description

This role offers base hourly pay with commissions, bonuses, and contests; flexible schedules; and employee discounts, free uniforms, and opportunities for training and development.

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