Wellness Shop Associate - Customer Care & Merchandising

Jimbo's; Carlsbad (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

Paid time off

Employee discount 20%

Free box items

Performance reviews

Quarterly bonus

Happy hour bonus

Birthday bonus

Job summary

Jimbo's in Carlsbad, CA is seeking a friendly Customer Service Associate to join our Wellness Department. You will assist customers with inquiries, handle special orders and returns, stock and merchandise the wellness displays, and maintain a clean, organized department.

We value strong communication, knowledge of natural health products, and the ability to work in a fast-paced retail setting. This role requires physical stamina, lifting up to 50 lbs, and a teamwork mindset in a supportive store

Qualifications

• Previous customer service experience with an open, friendly demeanor
• Strong communication and listening skills
• Ability to read product labels and UPC codes
• Ability to work in a fast-paced environment and handle a variety of people with special needs
• Ability to organize, prioritize and accomplish tasks with little or no supervision

Responsibilities

• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Assist customers with special requests or needs, including returns and special orders, and properly record such items.
• Maintain Wellness Department through proper receiving, stocking, facing, rotation, cleaning, storage, organization, and merchandising.
• Pulling back stock inventory according to Wellness Manager’s weekly back stock inventory schedule.
• Maintain signage and order shelf tags as needed.
• Clean and organize the Wellness Information Booth, backroom, shelves, displays, and sales floor.
• Gain education in product knowledge, promotions, and issues to the Natural Foods Industry emphasizing vitamins/supplements and health and beauty aids.
• Communicate any suggestions, concerns, questions, and customer feedback to the Wellness Manager in a timely manner.
• Adhere to all store policies as outlined by the Wellness Manager, Staff Member Handbook, Injury and Illness Prevention Plan and FDA liability standards
• Attend department meetings (minimum of 1/ Qtr.), and all scheduled all-store meetings and mandatory vendor staff training.
• Practice proper use of box cutter, baler, and all other equipment.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Assist other team members in achieving the goals of the department and the store.
• Assist with quarterly inventory.

Skills

Customer service experience

Strong communication

Reading UPC codes

Organizational skills

Fast-paced environment

Job description

Jimbo's in Carlsbad, CA is seeking a friendly Customer Service Associate to join our Wellness Department. You will assist customers with inquiries, handle special orders and returns, stock and merchandise the wellness displays, and maintain a clean, organized department.

We value strong communication, knowledge of natural health products, and the ability to work in a fast-paced retail setting. This role requires physical stamina, lifting up to 50 lbs, and a teamwork mindset in a supportive store