Wellness Resident Coordinator

INNOVATIVE THE POINTE; Saint Petersburg (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Innovative The Pointe is seeking a compassionate, organized resident services professional to support well-being and engagement within a residential community. You will coordinate wellness programs, assist residents with access to services, and serve as a trusted resource for residents and staff.

The role requires excellent communication, strong organizational skills, and the ability to balance multiple tasks in a fast-paced setting, while fostering inclusivity and a respectful environment.

Qualifications

• Excellent interpersonal and communication skills with a resident-centered approach.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to build rapport, maintain professionalism, and handle sensitive situations with discretion.
• Comfort working collaboratively with diverse groups of residents, staff, and community partners.
• Proficiency with standard office software and recordkeeping systems.
• Flexibility to support events, meetings, or resident needs as required.

Responsibilities

• Serve as a welcoming and approachable resource for residents, responding to questions, concerns, and wellness-related needs in a timely and professional manner.
• Coordinate wellness programs, activities, and community events that support physical, emotional, social, and mental well-being.
• Support residents in accessing available services, resources, and referrals as appropriate.
• Monitor community needs and communicate observations to relevant team members to help ensure a safe, supportive, and responsive environment.
• Maintain accurate records, documentation, and updates related to resident interactions, program participation, and follow-up actions.
• Collaborate with internal teams, external partners, and leadership to support resident satisfaction and program success.
• Assist with onboarding and orientation efforts to help new residents feel informed and connected.
• Promote a culture of respect, inclusion, accountability, and wellness throughout the residence.
• Help identify opportunities to improve services, engagement, and overall resident experience.

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Discretion

Team collaboration

Office software

Event support

Job description

Overview

We are seeking a compassionate, organized, and resident-focused professional to support the well-being and engagement of individuals within a residential community. In this role, you will help foster a positive living environment by coordinating wellness-related services, promoting healthy routines, and serving as a trusted point of contact for residents and support teams.

Responsibilities

• Serve as a welcoming and approachable resource for residents, responding to questions, concerns, and wellness-related needs in a timely and professional manner.
• Coordinate wellness programs, activities, and community events that support physical, emotional, social, and mental well-being.
• Support residents in accessing available services, resources, and referrals as appropriate.
• Monitor community needs and communicate observations to relevant team members to help ensure a safe, supportive, and responsive environment.
• Maintain accurate records, documentation, and updates related to resident interactions, program participation, and follow-up actions.
• Collaborate with internal teams, external partners, and leadership to support resident satisfaction and program success.
• Assist with onboarding and orientation efforts to help new residents feel informed and connected.
• Promote a culture of respect, inclusion, accountability, and wellness throughout the residence.
• Help identify opportunities to improve services, engagement, and overall resident experience.

Qualifications

• Excellent interpersonal and communication skills with a resident-centered approach.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to build rapport, maintain professionalism, and handle sensitive situations with discretion.
• Comfort working collaboratively with diverse groups of residents, staff, and community partners.
• Proficiency with standard office software and recordkeeping systems.
• Flexibility to support events, meetings, or resident needs as required.

Preferred Experience

• Experience in resident services, community coordination, wellness programming, hospitality, or a related field.
• Background in case coordination, social services, student life, property management, or similar support-focused environments.
• Familiarity with trauma-informed, person-centered, or culturally responsive approaches.

What We Offer

• A supportive and mission-driven work environment.
• Opportunities to make a meaningful impact on resident well-being and community life.
• Collaborative team culture with room for professional growth.
• Competitive compensation and benefits, based on experience and location.

Equal Opportunity

We are committed to creating an inclusive environment and welcome candidates from all backgrounds. Employment decisions are made based on qualifications, skills, and experience, without regard to any protected characteristic.