Wellness & Recovery Specialist

EōS Fitness; Davenport (IA); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Free membership for you and plus one family member

Discounted personal training and merchandise

Daily pay offered

Group health and dental

401(k) with company matching

Job summary

EōS Fitness is seeking a Wellness & Recovery Specialist in Davenport, Iowa. The role involves assisting members with various recovery services, enforcing safety protocols, and ensuring a high-quality experience at all amenities.

The ideal candidate will possess strong communication skills and customer service experience, with CPR/AED certification required within 30 days of hire. This position offers competitive hourly pay and a supportive work environment with valuable benefits.

Qualifications

• Ability to multitask while engaging with members in a fast-paced environment.
• Strong communication skills to convey operational needs to management.
• Customer service experience preferred.
• Willingness to learn about Refresh & Recovery services.

Responsibilities

• Assist members with Refresh & Recovery services like Cryotherapy and Hydro Massage.
• Lead safety protocols to ensure health and safety.
• Monitor saunas and recovery rooms for quality member experience.
• Enforce membership compliance for service access.

Skills

Multitasking abilities

Strong communication skills

Customer service focus

Interpersonal skills

Education

CPR/AED certification

Job description

FLD2P - Davenport: US Hwy 27 / Posner Blvd

Core Purpose

EōS Fitness' core purpose is to create loyal, lifelong fans and exercise practitioners.

Job Overview

EōS Fitness is seeking a highly motivated and customer‑centric leader for a new role of Wellness & Recovery Specialist. This role supports all brand amenities, including Refresh & Recovery, The Tank, EGYM, and locker rooms, focusing on exceptional service and enforcing safety protocols to ensure a superior member experience.

Department

Operations

Responsibilities and Duties

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Qualifications

• Ability to multitask while effectively engaging with members in a fast‑paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer‑focused attitude.
• The ability and willingness to work weekends, evenings and holidays as needed.
• Willing to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass a background check.
• And, of course, someone who embraces our Core Values!

Hourly Pay Range

$15 - $16 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted personal training, and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistant program are offered.
• 401(k) + company matching.
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.