Wellness Program Sales & Customer Service Associate

Elements Massage; Gilbert (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Starting pay $16/hour

Bonuses based on monthly goals

Complimentary monthly massage

Medical insurance

401k match

Referral bonus

Job summary

Elements Massage in Gilbert, AZ is hiring a Retail Sales Associate to deliver a welcoming, spa-like experience for every guest. You will inform clients about the Elements Wellness Program, guide them through enrollment, and handle the checkout and scheduling with a friendly, service-oriented approach.

The role emphasizes listening to client needs, weekend/evening availability, and using our sales process to build loyalty and trust.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Ability to follow a proven sales process to enroll clients into wellness program.
• Strong customer service orientation with hospitality mindset.

Responsibilities

• Create an exceptional massage experience for clients in the studio.
• Inform clients about Elements Wellness Program benefits and memberships.
• Follow the sales process to enroll clients into the wellness program.
• Be the first and final face of hospitality on phone or in studio.
• Ensure paperwork and payments are accurate and efficient.

Skills

Sales process

Customer service

Listening

Weekend coverage

Evening coverage

Retail sales experience

Tools

Scheduling software

Payments processing

Job description

Elements Massage in Gilbert, AZ is hiring a Retail Sales Associate to deliver a welcoming, spa-like experience for every guest. You will inform clients about the Elements Wellness Program, guide them through enrollment, and handle the checkout and scheduling with a friendly, service-oriented approach.

The role emphasizes listening to client needs, weekend/evening availability, and using our sales process to build loyalty and trust.