Wellness Outreach & Intake Specialist

Paycom - ATS; Detroit (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Endeavors seeks an Intake Coordinator/Outreach Specialist in Detroit to support CBP Workforce Wellness. You will screen eligibility, build community partnerships, and guide participants to services across wellness, case management and related resources.

Ideal candidates bring a Bachelor’s degree (or equivalent), strong customer service, and 1+ years in case management with 2–3 years in outreach, marketing, or events. Travel up to 50% is required and a valid driver’s license is needed.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 1+ years case management experience.
• 2-3 years in outreach and marketing activities preferred.
• Experience with law enforcement, veterans & their families is a strong plus.
• Project management or event planning experience is highly desirable.

Responsibilities

• Conduct initial eligibility screenings for individuals and families seeking program services.
• Develop and maintain collaborative relationships with community organizations, referral partners, stakeholders, and service providers to increase awareness of Workforce Wellness Program services.
• Provide information regarding available program services and connect individuals to appropriate internal services or community resources.
• Establish and maintain participant records and ensure all required intake documentation is completed accurately.
• Coordinate participant referrals and connect individuals with appropriate services, including wellness, fitness, case management, clinical, and other supportive resources.
• Monitor participant engagement and progression through program services, identifying and addressing barriers to successful participation when appropriate.
• Collaborate with the Program Manager to monitor referrals, intake activities, waitlists, and participant engagement outcomes.
• Maintain accurate records of outreach, intake, referral, and participant activities in accordance with program requirements.
• Collect and compile program data to support monthly, quarterly, and annual reporting requirements.
• Prepare reports on outreach activities, referral trends, participant engagement and event outcomes as requested by leadership.
• Assist with planning, coordinating, and implementing program activities and special initiatives.
• Manage assigned responsibilities, prioritize workload effectively, and ensure timely completion of tasks and reporting requirements.
• Provide regular updates to the Program Manager regarding outreach efforts, community partnerships, participant trends, and program performance.
• Conduct outreach to potential referral sources and cultivate positive partnerships with community groups, vendors, healthcare providers, and other external stakeholders.
• Implement and execute effective outreach strategies to match the specific aims of the Workforce Wellness Program.
• Assist with the development of subcontractor agreements and amendments for external providers.
• Assist with the collection of required documents (licenses and certifications) for credentialing of providers.
• Represent the organization at community events, outreach activities and public facing activities to promote services and strengthen community connections.
• Maintain professional and ethical communication with all internal and external stakeholders to foster trust and build positive relationships.
• Collaborate with internal staff and external partners to identify opportunities for improved outreach, engagement, and service delivery.
• Evaluate event success and prepare reports as requested by leadership.
• Perform other duties as assigned in support of program and organizational objectives.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities".

Skills

Customer service

Communication

Relationship-building

Outreach

Education

Bachelor's degree

Job description

Endeavors seeks an Intake Coordinator/Outreach Specialist in Detroit to support CBP Workforce Wellness. You will screen eligibility, build community partnerships, and guide participants to services across wellness, case management and related resources.

Ideal candidates bring a Bachelor’s degree (or equivalent), strong customer service, and 1+ years in case management with 2–3 years in outreach, marketing, or events. Travel up to 50% is required and a valid driver’s license is needed.