Wellness Navigator

DAP Health; Palm Springs (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

DAP Health is seeking a Wellness Navigator to support patients through their healthcare journey across clinics and programs. The role emphasizes reducing barriers to care, engaging patients, and improving health outcomes for diverse communities.

You will work with clinical and administrative teams to document care, coordinate services, and promote health equity in a fast-paced, on-site setting.

Qualifications

• Minimum 3 years in a clinical or community health setting.
• Experience in care coordination and health system navigation.
• Knowledge of social service resources and state programs.

Responsibilities

• Develop expertise in Epic population management to track high‑risk patients.
• Document patient encounters using templates and workflows.
• Maintain a caseload, track attendance, and assist with scheduling.
• Outreach to patients to support timely care initiation and completion.
• Collaborate with staff to resolve barriers to care and coordinate warm handoffs.

Skills

Interpersonal skills

Communication

Cultural sensitivity

Organizational skills

Time management

Multidisciplinary teamwork

Public speaking

Bilingual

Education

No specific degree required

Tools

Epic population management

Electronic Health Records (EHR)

MS Office

Job description

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.Job SummaryThe Wellness Navigator serves as a vital member of the care team, supporting patients through their healthcare journey by providing care coordination, linkage to services, and advocacy for health equity. This role works across DAP Health clinics and programs, focusing on reducingbarriers to care, promoting patient engagement, and improving health outcomes for diverse populations. The Wellness Navigator collaborates with clinical and administrative staff, external partners, and community organizations to ensure continuity of care and access to comprehensive services.Supervisory Responsibilities: NoneEssential Duties/ResponsibilitiesDevelop high level expertise in Epic population management to track high-risk patients and support appropriate engagement in care and utilization of servicesEnsure appropriate and timely documentation of all patient encounters using appropriate templates and documentation workflowsMaintain a caseload of patients, tracking attendance, identifying barriers, and assisting with appointment scheduling and follow-upProvide outreach to patients to support timely initiation and completion of careCollaborate with clinical and administrative staff to address barriers to care and facilitate warm hand-offs to external providers and community organizationsCoordinate and participate in multidisciplinary case conferences as needed to support care planning and continuityEnsure that all care documentation is complete, up-to-date, and available to all care team membersSupport and collaborate on quality assurance, improvement, and special projects related to patient careMaintain and track core performance indicators, providing reports as requestedAssist patients in accessing and utilizing available services within DAP Health and transitioning to other care as neededParticipate in events and outreach functions related to assigned program areasUnderstand and promote the organization’s commitment to high-quality, patient-centered careParticipate in meetings, training, and collaborative activities as requiredPerform other duties as assignedRequired Skills/AbilitiesStrong interpersonal and communication skills; ability to build trust with diverse populationsAbility to explain complex health information in a culturally sensitive and patient-centered mannerExcellent organizational and time management skills, with the ability to manage multiple priorities and follow-up effectivelyAbility to work independently and collaboratively within a multidisciplinary teamCritical thinking and problem-solving skills to identify patient needs and appropriate interventionsFlexibility and adaptability to respond to patient needs and program changesAbility to speak in front of a group of professionals and be comfortableEffective facilitation skillsBilingual (English/Spanish) preferred with sensitivity to linguistic and cultural needs of patientsProficient in using EHR, patient tracking systems, and basic MS applicationsEducation and ExperienceThree years’ experience in a clinical setting or community health settingThree years’ experience in care coordinationKnowledge and experience of health system navigation, connecting patients to social service support agencies and resourcesKnowledge of State programsFamiliarity with EHR and patient tracking systemsCurrent BLS certification obtained through the American Heart Association or American Red CrossWorking Conditions/Physical RequirementsThis position is on-site at a DAP Health ClinicThis job operates in an office and clinical settings and requires frequent times of sitting, standing, repetitive motion, and talking.Ability to lift up to 24 poundsOccasional travel between DAP Health locations may be required to support staffing coverage, training, meetings, and other business needs. DAP Health will make reasonable efforts to provide advance notice of travel requirements whenever operationally feasible.