Wellness Host

The Vanderbilt; Newport (RI); On-site; USD 16,531 - 30,307; Full time

Job summary

The Vanderbilt Hotel LLC in Newport, RI is seeking a Spa Host to welcome guests, orient them to the facilities, and provide exceptional service in a fast-paced luxury environment.

You will book spa appointments, answer phones, assist with reservations, and help maintain spa and pool areas to the highest standards. Prior guest-service experience in a luxury resort is preferred.

Qualifications

• Experience in customer service, personal care industry or pool service position in a luxury resort environment.
• Ability to work in a fast-paced outdoor environment with an outgoing team within a large department.
• Possess excellent communication style.
• Have a personality that constantly goes above and beyond

Responsibilities

• Ensure smooth flow of spa operations by reviewing daily treatment schedules and preparing/maintaining guest areas to meet our standards and protocols.
• Book spa appointments for guests
• Answer phones, take reservations, assist guests with spa bookings
• Prepare professional body care products, set up dry sauna rooms and prepare baths as needed.
• Take drink orders, prepare drinks and serve poolside as needed
• Assist with preparing treatment rooms
• Keep pool areas tidy by removing towels, cups and dishes and restock.
• Transport linen carts to the laundry facility.

Skills

Customer service

Hospitality

Communication

Job description

Job Description

As host of all hosts, you will be responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. The ideal candidate must love providing the ultimate customer service while paying close attention to detail while working within a fast paced environment.

• Ensure smooth flow of spa operations by reviewing daily treatment schedules and preparing/maintaining guest areas to meet our standards and protocols.
• Book spa appointments for guests
• Answer phones, take reservations, assist guests with spa bookings
• Prepare professional body care products, set up dry sauna rooms and prepare baths as needed.
• Take drink orders, prepare drinks and serve poolside as needed
• Assist with preparing treatment rooms
• Keep pool areas tidy by removing towels, cups and dishes and restock.
• Transport linen carts to the laundry facility.

Qualifications

• The ideal candidate will have previous experience in customer service, personal care industry or pool service position in a luxury resort environment.
• Ability to work in a fast-paced outdoor environment with an outgoing team within a large department.
• Possess excellent communication style.
• Have a personality that constantly goes above and beyond

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.