Spa Concierge

Madeline Hotel and Residences; Telluride (CO); On-site; USD 24,796 - 33,062; Full time

Job summary

Auberge Collection is seeking a Spa Concierge to create relaxing spa experiences and guide guests through services, experiences, and wellness options with warmth and professionalism.

You will coordinate reservations, support therapists, maintain spa areas and boutique, and communicate guest feedback to management to ensure an outstanding guest journey.

Two years in a high-end spa or luxury hotel, English reading/writing skills, and flexible scheduling are required to join this team in Telluride.

Qualifications

• Two years of experience preferably in a high-level Spa or luxury hotel.
• Ability to read and write in English.
• Proficient with Microsoft Office applications as needed for spa administration.
• Able to work a flexible schedule including weekends and holidays.
• High School Diploma or equivalent required.

Responsibilities

• Warmly welcome guests and provide exceptional spa service.
• Communicate professionally in the languages used in the Spa.
• Know treatments offered and current promotions.
• Assist clients with product recommendations for retail.
• Process spa service reservations from pre-arrival to checkout.
• Manage daily bookings and balance workload among therapists.
• Inform Spa Management of guest feedback for follow-up.
• Maintain clean, prepared treatment rooms and keep the boutique tidy.
• Perform additional duties as assigned.

Skills

Professional communication

English language proficiency

Education

High School Diploma or equivalent

Job description

Job Description

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests, providing recommendations for Spa services, Experiences and Wellness activities with the highest standards of professionalism, creating a warm, relaxing and healing environment, ensuring that the guest experience exceeds expectations. .

• Provide a warm welcome to all guests and strive to provide exceptional service.


• Be able to communicate professionally and effectively in the languages used in the Spa.


• Know perfectly all the treatments currently offered in the Spa Services Charter and any promotions or offers at any given time.


• Thoroughly understand the product lines used in the Spa for retail and professional use and be fully capable of providing our clients with guidance and recommendations on products that benefit retail sales.


• Process all spa service reservations from pre-arrival contact and reservation to final room collection and perform other administrative tasks and reports as required.


• Manage daily bookings ensuring that the workload is distributed equally between massage therapists according to the balance.


• Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to the specific needs of our guests as described in their medical consultation form.


• Ensure all customer comments and opinions are communicated to Spa Management for prompt follow-up.


• Look after assigned treatment areas and rooms and ensure they are prepared to the specific standard and keep them clean and tidy at all times.


• Keep the Spa Boutique clean and tidy.


• Perform other duties as assigned, including assisting other departments on an as-needed basis

Qualifications

• Two years of experience preferably, in a high-level Spa or luxury hotel.


• Knowledge of Microsoft Office application de Spa


• Ability to read and write in English


• Able to work a flexible schedule, including weekends and holidays, depending on the needs of the department.


• High School Diploma or equivalent required.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com