Wellness Guest Experience Leader

Heights Wellness Retreat; San Antonio (TX); Sur place; USD 52 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Résumé du poste

Heights Wellness Retreat in San Antonio, TX is seeking a Guest Experience Manager to deliver outstanding service and create memorable experiences for every guest. You will manage bookings, greet guests, process payments, and coordinate between locations.

Ideal candidates are warm, customer-focused, calm under pressure, detail-oriented, and able to work mornings, evenings, and weekends. A positive attitude and willingness to learn are essential.

Qualifications

• Warm, approachable and enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.

Responsabilités

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.

Connaissances

Warm personality

Approachable

Calm under pressure

Attention to detail

Goal-oriented

Reliable & flexible

Tech-savvy

Customer service experience

Outils

Booking software

Description du poste

Heights Wellness Retreat in San Antonio, TX is seeking a Guest Experience Manager to deliver outstanding service and create memorable experiences for every guest. You will manage bookings, greet guests, process payments, and coordinate between locations.

Ideal candidates are warm, customer-focused, calm under pressure, detail-oriented, and able to work mornings, evenings, and weekends. A positive attitude and willingness to learn are essential.