Wellness Facility Hospitality Lead

Palm Health; Missouri; On-site; USD 52,000 - 75,000; Full time

Job summary

PALM Health in Missouri seeks a Hospitality Lead to oversee the Facility & Environment teams, ensuring a welcoming, clean, and well-maintained experience for members and staff. This hands-on leadership role requires daily direction, scheduling, and on-the-floor support to maintain service standards.

You will collaborate with facility leadership and cross-functional teams, conduct regular meetings, and participate in onboarding and performance processes to drive exemplary hospitality across all

Qualifications

• High school diploma or GED is required.
• Previous experience in hospitality, hotel, spa, wellness, healthcare, private club, environmental services, facilities, or a comparable service-oriented environment strongly preferred.
• Prior team-lead or supervisory experience is required.
• Experience supervising housekeeping, environmental services, hospitality, or facility-support employees preferred.
• Demonstrated ability to maintain high service, cleanliness, organization, and presentation standards in an active member- or customer-facing environment.
• Ability to work a flexible schedule based on operational requirements.

Responsibilities

• Directly supervise Facility & Environment Associates and Facility & Maintenance Housekeepers, providing active daily leadership, coaching, direction, and floor support.
• Establish daily assignments and priorities based on facility conditions, member activity, scheduled events, staffing levels, and operational needs.
• Develop and maintain team schedules and coordinate coverage for planned time off, breaks, call-offs, unexpected absences, and periods of increased demand.
• Provide reasonable hands-on support when needed to maintain essential hospitality, cleanliness, and environmental standards.
• Lead regular team meetings and individual check-ins to communicate expectations, provide feedback, recognize performance, and address areas requiring improvement.
• Train and cross-train team members on hospitality standards, cleaning and environmental procedures, opening and closing responsibilities, safety requirements, task schedules, and escalation procedures.
• Participate in interviewing, onboarding, performance evaluations, and performance improvement processes in coordination with facility leadership and People & Culture

Skills

Hospitality leadership

Team supervision

Customer service

Scheduling

Training

Education

High school diploma or GED

Job description

PALM Health in Missouri seeks a Hospitality Lead to oversee the Facility & Environment teams, ensuring a welcoming, clean, and well-maintained experience for members and staff. This hands-on leadership role requires daily direction, scheduling, and on-the-floor support to maintain service standards.

You will collaborate with facility leadership and cross-functional teams, conduct regular meetings, and participate in onboarding and performance processes to drive exemplary hospitality across all