Wellness Director

YMCA of the USA; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The YMCA of the USA is seeking a Wellness Director for its flagship Family Center in Orlando, Florida. This role involves leading wellness programs, managing member engagement, and ensuring high standards of customer service. The ideal candidate will have a Bachelor's degree and experience in wellness or customer service, along with strong leadership skills. You will be responsible for developing programs that enhance member retention and collaborating with various departments to achieve organizational goals.

Qualifications

• Minimum 1-3 years of experience in wellness or customer service.
• CPR, First Aid, AED Certification preferred prior to hire.

Responsibilities

• Implement wellness and personal training programs to promote member retention.
• Analyze data to recognize growth opportunities within the Wellness department.
• Recruit, select, develop and retain staff for the department.

Skills

Leadership

Customer Service

Program Development

Data Analysis

Education

Bachelor’s degree in exercise science, wellness, fitness, sport management or related field

Job description

Join to apply for the Wellness Director role at YMCA of the USA

Our Flagship Family Center, Dr. P. Phillips, is seeking a Wellness Director to lead a robust Wellness program!

Job Description

Under the direction of the senior leader, the Wellness Director provides leadership and management of wellness programming within the Family Center. The Wellness Director manages member participation and retention through the development and execution of health and wellness programs to achieve strategic goals and provide outstanding customer service to all members.

Qualifications

• Must be at least 18 years of age
• Bachelor’s degree or equivalent required; exercise science, wellness, fitness, sport management or related field of study preferred.
• Minimum 1-3 years of experience in wellness or customer service related field preferred.
• Minimum 1 year of experience in staff supervision and leadership preferred.
• Previous customer service experience working in a health club, spa, or healthcare industry preferred.
• CPR, First Aid, AED Certification preferred prior to hire. Must obtain within 60 days of hire.

Essential Functions

• Implement wellness, group exercise and personal training programs that promote retention of existing members and engage new members. Direct staff to support health and wellness initiatives to achieve retention goals.
• Analyze data, systems and processes to recognize growth and retention opportunities within the Wellness department.
• Ensure proper implementation of wellness floor schedules and procedures to provide maximum opportunities for member/staff connections. Collaborate and work effectively with all departments to achieve desired results.
• Identify and employ best practices in systems and technology to support effective management of the Wellness department. Utilize available technology, reporting tools and data that enhance wellness participation and member retention.
• Establish systems for regularly scheduled fitness equipment inspections to ensure proper and efficient working order at all times. Coordinate and schedule equipment maintenance and repairs. Purchase equipment, parts and supplies approved by the purchase requisition process.
• Monitor daily operations to adhere to all YMCA of Central Florida health and safety standards and policies. Ensure all staff are current with required certifications.
• Create and implement wellness and lifestyle programs, personal training and group exercise participation through product knowledge and interactions with existing and potential members. Collaborate with department leads to maximize enrollments in program registration.
• Plan and execute Healthy Living events at the Family Center. Promote the Family Center and the YMCA of Central Florida’s special events among the members and community.
• Establish and lead a volunteer Healthy Living committee that assists in development and execution of membership retention efforts.
• Recruit, select, develop and retain appropriate skill depth level for the department. Supervise department staff. Support training and career succession plan for staff team.
• Collaborate with the District Vice President/Executive Director to plan and manage the Wellness budget. Control payroll and department purchasing costs within the budget and financial guidelines.
• Additionally, increase member retention through actively engaging 100% of members in activities such as health seeking, stepping-up, and training centers.