Wellness CX Advocate - High-Impact Support (Contract)

Remote Worker LTD.; United States; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Stock Options

Job summary

Arketa is seeking a Customer Support Advocate to be the single point of contact for Partners, handling inquiries across chat, email, and Zoom. You’ll guide Partners through Arketa’s features, resolve issues quickly, and advocate for product improvements based on feedback.

This contract role emphasizes delivering exceptional partner experiences, staying expert in Arketa, and collaborating with Product, Engineering, Onboarding, and Migrations to unblock challenges in a fast-paced environment.

Qualifications

• 1–2 years in a Customer Support or front-line operations role, high-volume with SLA/CSAT targets.
• Experience in a wellness business (yoga, pilates, bootcamp, or similar) and using industry software.
• Impeccable written communication; clear, warm, concise chat and email.
• Ability to balance inbound chats, scheduled calls, and emails while prioritizing resolutions.
• Strong judgment and problem-solving with the Partner experience in mind.
• Identify opportunities for process improvement to enhance partner experience.
• Team player; contribute to hitting team goals and staying organized.

Responsibilities

• Own each Partner interaction start to finish across chat, email, and Zoom.
• Show up for your shift and stay engaged with the queue.
• Own the resolution, not just the response; confirm fixes landed and close the loop.
• Collaborate with Product, Engineering, Onboarding, and Migrations to unblock Partners.
• Unblock Partners by solving operational issues and delivering exceptional experiences.
• Learn features continuously and leverage AI-assisted tools to accelerate research and drafting.
• Advocate for Partners internally by sharing insights with Product and CX leadership.

Skills

Customer support

Wellness industry experience

Written communication

Multitasking / queue management

Problem solving

Process improvement

Team player

Organizational skills

Education

Four-year post-secondary education / Bachelor's degree

Tools

Intercom

Slack

Notion

Google Suite

Job description

Arketa is seeking a Customer Support Advocate to be the single point of contact for Partners, handling inquiries across chat, email, and Zoom. You’ll guide Partners through Arketa’s features, resolve issues quickly, and advocate for product improvements based on feedback.

This contract role emphasizes delivering exceptional partner experiences, staying expert in Arketa, and collaborating with Product, Engineering, Onboarding, and Migrations to unblock challenges in a fast-paced environment.