Wellness Coordinator | LPN Clinical Wellness Coordinator

Heritage Senior Living; Monona (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings plan

Professional development

Job summary

Heritage Senior Living is seeking a compassionate Wellness Coordinator to lead the resident care team in Monona, WI. You will coordinate daily care, monitor ISPs, and support CNA/Resident Assistants to maintain high-quality, individualized services.

Responsibilities include directing rounds, managing staffing, documenting vitals and wellness data, and collaborating with the DON and families. This role blends hands‑on care with leadership to ensure exceptional resident experience.

Qualifications

• High school diploma or GED required.
• CNA certification preferred but not required.
• Experience in senior living or caregiving role is strongly preferred.

Responsibilities

• Coordinate daily resident care and rounds.
• Lead and support CNA/Resident Assistants on shifts.
• Coordinate staffing based on resident needs and ISPs.
• Train, mentor, and coach care staff; support new orientation.
• Monitor vitals, weights, and wellness indicators; document accurately.
• Coordinate showers, baths, and laundry per ISPs and resident preferences.
• Coordinate hospice and external provider visits and information sharing.
• Communicate with residents, families, and care team; escalate issues promptly.
• Provide hands‑on support and maintain resident independence where possible.

Skills

CNA

Caregiver

Resident Assistant

Leadership

Communication

Education

High school diploma or GED

CNA certification preferred

Job description

Wellness Coordinator | LPN Clinical Wellness CoordinatorHeritage Monona Senior LivingLead the Team. Coordinate Care. Make Every Day Better.Heritage Senior Living is seeking a compassionate, organized, and dependable Wellness Coordinator to help lead our resident care team and ensure residents receive consistent, high-quality, individualized care.Reporting to the Director of Nursing (DON) or designee, the Wellness Coordinator provides hands-on leadership and support to CNA/Resident Assistants while coordinating daily resident care needs, wellness activities, staffing, documentation, and communication.This is an ideal opportunity for an experienced caregiver, Resident Assistant, CNA, or care team leader who is ready to take on greater responsibility and make an impact on both resident care and team performance.What You’ll DoCoordinate Daily Resident CareComplete morning and afternoon rounds throughout assigned areas.Review shift updates and the 24-hour communication report to maintain continuity of care.Speak with care team members at the beginning of the shift to identify resident needs, changes, and priorities.Follow up throughout the day to ensure resident needs and assigned care responsibilities are completed.Read and understand resident Individualized Service Plans (ISPs) and help ensure services are provided according to each resident's plan.Contribute observations regarding resident needs, preferences, and changes to the service-planning process.Complete scheduled wellness checks and respond promptly to resident needs.Promptly communicate significant changes or concerns to the LPN, DON, or other appropriate clinical team member.Lead & Support the Care TeamProvide day-to-day leadership and direction to CNA/Resident Assistants.Confirm assigned employees are present and appropriately deployed within their assigned areas.Coordinate and adjust assignments and staffing based on resident and community needs.Train, mentor, coach, and support CNA/Resident Assistants.Participate in employee coaching and corrective-action processes as appropriate.Assist with new Resident Assistant orientation and required skills checks.Monitor employee documentation and assignment completion.Help ensure employees follow resident ISPs, safety procedures, infection-control practices, and community standards.Lead by example and provide hands-on resident care when needed.Coordinate Vitals, Weights & Wellness MonitoringCoordinate and delegate assigned resident weights and vital signs to appropriately trained CNA/Resident Assistants.Follow up to ensure assigned weights and vital signs are completed and documented accurately.Monitor completion of required vital signs associated with antibiotics, falls, or other identified resident needs.Communicate abnormal findings or concerns promptly to the appropriate licensed clinical team member.Help ensure clinical follow-up responsibilities are completed as directed.Coordinate Showers, Baths & LaundryMaintain and coordinate resident shower and bathing schedules according to ISPs and resident preferences.Follow up with employees to ensure scheduled showers and baths are completed and documented.Help coordinate resident laundry responsibilities and follow up on completion.Address missed or incomplete services promptly to help ensure residents receive consistent care.Support Hospice & Outside ProvidersMaintain current information regarding residents receiving hospice services.Coordinate hospice schedules, including nursing/aide visits and showers provided by hospice personnel.Provide appropriate resident information, such as weights and bowel-movement documentation, to hospice providers as authorized and required.Follow up regarding durable medical equipment (DME) provided through hospice, including wheelchairs, cushions, beds, and mechanical lifts.Communicate with hospice and other outside providers to support coordinated resident care.Support Diet & Nutrition CommunicationHelp ensure resident ISPs accurately reflect current diet instructions.Communicate diet changes promptly to culinary staff and appropriate care team members.Follow up on identified dietary needs and concerns.Communicate resident changes affecting diet or nutrition to the appropriate licensed clinical team member.Support Life Safety & Quality AssuranceAssist with routine quality and life-safety monitoring.Complete or coordinate checks related to:Elopement risks and applicable safety measures.Durable medical equipment.Resident pendants and call systems.Other assigned quality or safety measures.Identify concerns and ensure appropriate follow-up.Maintain emergency binders and help ensure required information is current, complete, and accurate.Follow established resident-safety, infection-control, and emergency procedures.Lead Daily Care FocusLead daily Care Focus meetings when on duty.Coordinate participation from the appropriate clinical and care team members.Ensure responsibility for Care Focus is appropriately communicated to PM and NOC supervisors when applicable.Meet regularly with the DON to identify Care Focus topics and plan flash training.Gather employee feedback regarding resident changes, supplies, staffing, and other care needs.Escalate urgent resident or operational concerns to the LPN and/or DON promptly.Help ensure important information is communicated across shifts.Communicate With Residents, Families & the Care TeamMaintain consistent communication among residents, families, caregivers, CNA/Resident Assistants, LPNs, the DON, and other departments.Participate in weekly Clinical Care Coordination meetings.Communicate effectively with physicians, pharmacies, hospice providers, and other outside providers as appropriate.Build positive relationships with residents and families.Respond to resident and family questions or concerns professionally and ensure clinical concerns are directed to the appropriate licensed team member.Provide Hands-On Resident SupportAssist residents with activities of daily living according to their ISPs and applicable training.Support residents with grooming, bathing, oral hygiene, dressing, eating, toileting, incontinence care, mobility, transfers, and other identified needs.Respond promptly and courteously to resident pages and alarms.Assist residents with appointments and community programs.Use proper body mechanics and approved resident-assistance equipment.Promote resident independence, comfort, privacy, dignity, choice, and individuality.Observe residents for changes in condition or behavior and promptly report concerns.Perform other resident-care responsibilities according to training, delegation, company procedures, and applicable requirements.What We’re Looking ForThe Wellness Coordinator is a working leader who understands resident care and knows how to keep a care team organized, informed, and focused.You may be a great fit if you:Have experience as a Resident Assistant, caregiver, CNA, or care team leader.Are ready to take the next step into a care coordination or leadership role.Can organize people, assignments, and resident-care priorities throughout a busy shift.Enjoy training and mentoring other caregivers.Notice when something isn't right and know when to involve the clinical team.Communicate well with residents, families, employees, and leadership.Can respectfully hold employees accountable for completing assigned responsibilities.Understand the importance of accurate documentation and follow-through.Stay calm and organized when priorities change.Lead by example and are willing to work alongside the care team.Have a genuine passion for supporting older adults.QualificationsHigh school diploma or GED required.CNA certification preferred but not required.Previous caregiving, Resident Assistant, CNA, senior living, assisted living, memory care, or related experience strongly preferred.Previous lead, supervisor, mentor, or care-coordination experience preferred.Completion and maintenance of required CBRF certifications.Strong organizational and multitasking skills.Ability to provide direction, coaching, and support to care team members.Strong customer-service and interpersonal skills.Caring and compassionate approach with genuine concern for older adults.Ability to work independently while collaborating effectively with the clinical and community leadership teams.Ability to appropriately recognize and communicate resident changes or concerns.Ability to maintain confidential resident and employee information.Competency in the safe use of floor lifts, sit-to-stand lifts, and friction-reducing devices.Ability to meet applicable pre-employment, training, certification, and regulatory requirements.Benefits & PerksDepending on employment status, scheduled hours, and eligibility requirements, benefits and perks may include:Competitive payShift differential opportunitiesHealth, dental, and vision insurancePaid time offPaid holidays and/or holiday payRetirement savings opportunitiesEmployee assistance and wellness resourcesTraining and professional developmentLeadership and career advancement opportunitiesEmployee recognition programsA supportive clinical and care teamMeaningful work where you can make a difference every dayBenefit availability and eligibility may vary based on employment status, scheduled hours, location, plan requirements, and other applicable criteria.Why Heritage Senior Living?As a Wellness Coordinator, you'll have the opportunity to make a difference in two important ways: supporting our residents and developing the employees who care for them.You'll help make sure resident needs don't fall through the cracks, employees know what's expected of them, important changes are communicated, and the care team has the support it needs to succeed.It's an opportunity to remain connected to residents while developing valuable experience in care coordination, employee leadership, quality assurance, and senior living operations.If you're ready to take the next step in your senior living career and become a leader your residents and coworkers can count on, we'd love to meet you.Apply today and grow your career as a Wellness Coordinator with Heritage Senior Living!Essential Functions & Physical RequirementsThe following are essential functions of the position. Reasonable accommodations may be provided as required by applicable law.Communicate effectively with residents, families, employees, healthcare providers, and community leadership.Read and complete ISPs, care documentation, assignment sheets, communication reports, schedules, and other required records.Stand and walk for extended periods while completing rounds and supporting resident care.Frequently bend, reach, stoop, kneel, push, pull, and perform movements necessary for resident-care responsibilities.Assist with resident mobility, positioning, and transfers using appropriate techniques, assistance, and equipment.Safely operate floor lifts, sit-to-stand lifts, and other resident-assistance equipment as required.Perform duties involving direct physical contact with residents and potential exposure to bodily fluids and other conditions associated with resident care.Maintain regular and reliable attendance.Work a flexible schedule based on resident and community needs, which may include days, evenings, nights, weekends, holidays, and additional hours.Heritage Senior Living is an equal opportunity employer. Employment is subject to applicable pre-employment, training, certification, and ongoing requirements in accordance with federal and state law.#IND409