Resident Assistant Supervisor | Shift Lead Supervisor | Assisted Living Supervisor

Heritage Senior Living; New Berlin (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Shift differential opportunities

Health, dental, and vision insurance

Paid time off

Retirement savings opportunities

Training and development opportunities

Job summary

Heritage Senior Living is seeking a compassionate Resident Assistant / CNA Supervisor to lead and support our resident care team while providing hands-on care. You will mentor CNAs, uphold ISP plans, and ensure safety, documentation, and quality in a fast-paced environment.

The role focuses on practical leadership at the bedside, coaching, and coordinating care to maintain resident dignity and independence.

Qualifications

• High school diploma or GED required.
• CNA certification preferred but not required.
• Completion and maintenance of required CBRF certifications.

Responsibilities

• Provide day-to-day leadership to Resident Assistant/CNAs while ensuring high-quality, ISP-guided care.
• Train, coach, and mentor care team members and monitor performance.
• Supervise care documentation, safety, and professionalism during shifts.
• Support medication administration when trained and delegated.
• Promote resident rights, safety, and dignity in daily operations.
• Communicate needs with families, supervisors, physicians, and external providers.

Skills

Leadership

Coaching

Mentoring

Communication

Teamwork

Care coordination

Multitasking

Education

High school diploma or GED

CNA certification (preferred)

CBRF certifications (pre-employment requirements)

Job description

Job Details: Job Location: 402 - Heritage at Deer Creek - New Berlin, WI 53151, Job Category: Health Care, Resident Assistant Supervisor | Shift Lead Supervisor | Assisted Living Supervisor

Heritage at Deer Creek Senior Living

Lead With Compassion. Support Your Team. Make a Difference Every Day.

Are you an experienced caregiver or CNA who is ready to take the next step into leadership?

Heritage Senior Living is seeking a compassionate, dependable, and motivated Resident Assistant / CNA Supervisor to lead and support our resident care team while remaining actively involved in providing exceptional care to our residents.

This is a hands‑on leadership position for someone who enjoys caring for older adults, mentoring others, and helping a team provide consistent, resident‑centered care.

If you're ready to grow as a leader while continuing to make a difference at the bedside, we’d love to meet you!

What You’ll Do

Reporting to the Executive Director or designee, the Resident Assistant / CNA Supervisor provides day‑to‑day leadership to Resident Assistant/CNAs while ensuring residents receive high‑quality care according to their Individualized Service Plans (ISPs).

Lead & Support the Care Team

• Supervise Resident Assistant/CNAs and help ensure residents receive compassionate, individualized care.
• Provide day‑to‑day direction, support, and guidance to care team members.
• Train, coach, and mentor new and existing Resident Assistant/CNAs.
• Reinforce expectations for resident care, documentation, customer service, safety, and professionalism.
• Monitor employee performance and provide feedback and coaching as needed.
• Participate in corrective and disciplinary processes in partnership with community leadership.
• Review assignments and help coordinate workflow based on resident and community needs.
• Monitor and audit care documentation, assignment sheets, and other required records for accuracy and completion.
• Participate in daily care focus meetings and required training.

Provide Exceptional Resident Care

• Read and understand each resident's ISP and ensure care is provided according to the established plan.
• Provide hands‑on assistance with activities of daily living, including bathing, grooming, oral hygiene, dressing, eating, toileting, incontinence care, transferring, ambulation, and other identified needs.
• Assist residents with mobility and transfers using proper techniques and assistive equipment.
• Complete scheduled rounds and wellness checks.
• Respond promptly and courteously to resident calls, pages, and alarms.
• Assist and escort residents to appointments, activities, and other community programs.
• Help residents maintain the highest practical level of physical, mental, and psychosocial well‑being.
• Maintain each resident's privacy, dignity, independence, freedom of choice, and individuality.

Monitor Resident Needs & Changes

• Observe residents for changes in condition, behavior, mobility, or other needs and promptly report concerns to the appropriate supervisor.
• Review the 24‑hour communication report at the beginning of each shift to support continuity of care.
• Contribute observations and resident information to the service‑planning process.
• Communicate resident needs and concerns effectively with families, supervisors, physicians, pharmacies, outside providers, and other members of the care team.
• Help ensure important information is communicated between shifts and departments.

Support Medication & Care Responsibilities

• Assist with medication administration when appropriately trained and delegated in accordance with applicable requirements.
• Monitor Medication Administration Record (MAR) documentation for completion and accuracy.
• Assist with controlled‑substance counts and required proof‑of‑use documentation as assigned.
• Help ensure medication carts are appropriately secured, organized, and supplied.
• Obtain vital signs and collect specimens as assigned and within applicable training and authorization.
• Complete other resident‑care responsibilities according to training, delegation, company procedures, and applicable requirements.

Promote Resident Rights, Safety & Quality

• Understand and uphold resident rights at all times.
• Promote an environment free from abuse, neglect, exploitation, misappropriation of property, and inappropriate restraint.
• Promptly report suspected abuse, neglect, exploitation, resident‑rights violations, safety concerns, or other reportable incidents according to established procedures.
• Follow safety, infection‑control, and standard precaution practices.
• Help maintain a safe, clean, comfortable, and homelike environment.
• Identify and report supply, equipment, maintenance, or safety needs.
• Protect residents' personal belongings and follow established procedures when items are reported missing.
• Promote positive relationships with residents, families, visitors, coworkers, and community partners.

What We’re Looking For

We're looking for someone who understands that being a supervisor doesn't mean stepping away from resident care.

The ideal Resident Assistant / CNA Supervisor is a working leader who is willing to coach a team member, solve a problem, answer a resident call light, assist with a transfer, review documentation, or jump in wherever the team needs support.

You may be a great fit if you:

• Have a genuine passion for serving older adults.
• Are ready to grow into or continue developing in a leadership role.
• Lead by example and aren't afraid to work alongside your team.
• Can provide clear direction while treating employees with respect.
• Are dependable and able to keep the team organized during a busy shift.
• Notice changes in resident needs and understand the importance of promptly communicating concerns.
• Can coach employees and hold others accountable to care and documentation standards.
• Stay calm and make good decisions when priorities change.
• Value resident dignity, independence, choice, and quality of life.
• Believe exceptional resident care requires strong teamwork and communication.

Qualifications

• High school diploma or GED required.
• CNA certification preferred but not required.
• Previous caregiving, resident assistant, CNA, senior living, assisted living, memory care, or related experience preferred.
• Previous lead, mentor, or supervisory experience preferred.
• Completion and maintenance of required CBRF certifications.
• Caring and compassionate approach with a genuine concern for older adults.
• Strong communication, customer‑service, organizational, and interpersonal skills.
• Ability to provide direction, coaching, and support to care team members.
• Ability to multitask and adjust priorities based on resident needs.
• Ability to work independently and collaboratively as part of a team.
• Competency or ability to become competent in the safe use of floor lifts, sit‑to‑stand lifts, and friction‑reducing devices.
• Ability to meet applicable pre‑employment, training, certification, and regulatory requirements

Benefits & Perks

At Heritage Senior Living, we know exceptional resident care starts with exceptional caregivers. Depending on employment status, scheduled hours, and eligibility requirements, benefits and perks may include:

• Competitive pay
• Shift differential opportunities
• Health, dental, and vision insurance
• Paid time off
• Paid holidays and/or holiday pay
• Retirement savings opportunities
• Employee assistance and wellness resources
• Training and development opportunities
• Leadership and career advancement opportunities
• Employee recognition programs
• A supportive and collaborative care team
• Meaningful work where you can make a difference every day

Benefit availability and eligibility may vary based on employment status, scheduled hours, location, plan requirements, and other applicable criteria.

Why Heritage Senior Living?

This role is an opportunity to make an impact on both residents and the employees who care for them.

You’ll continue building relationships with residents while helping Resident Assistant/CNAs develop their skills, understand expectations, and provide consistent, compassionate care.

For someone who loves resident care but is ready for more responsibility, the Resident Assistant / CNA Supervisor position can be an important next step in developing your leadership career.

At Heritage Senior Living, great leaders don’t just direct the team—they work alongside it.

Essential Functions & Physical Requirements

• Communicate effectively with residents, families, employees, healthcare providers, and community leadership.
• Read and complete ISPs, care documentation, MARs, reports, assignment sheets, and other required records.
• Stand and walk for extended periods while providing resident care and supervising care operations.
• Frequently bend, reach, stoop, kneel, crouch, push, pull, and perform other movements necessary to assist residents.
• Frequently lift, move, push or pull significant weight associated with resident care and transfers, using appropriate assistance and equipment when required.
• Safely assist residents with transfers, mobility, positioning, and activities of daily living using proper techniques and assistive devices.
• Safely operate floor lifts, sit‑to‑stand lifts, and other resident‑assistance equipment as required.
• Perform duties involving direct physical contact with residents and potential exposure to bodily fluids and other conditions associated with resident care.
• Maintain regular and reliable attendance.
• Work a flexible schedule based on resident and community needs, which may include days, evenings, nights, weekends, holidays, and additional hours.

Heritage Senior Living is an equal opportunity employer. Employment is subject to applicable pre‑employment, training, certification, and ongoing requirements in accordance with federal and state law.