Wellness Coordinator - Front Desk Sales & Clinic Operations

The Joint Chiropractic; Warwick (RI); On-site; USD 29,000 - 33,000; Full time

Job summary

The Joint Chiropractic in Warwick, Rhode Island, is seeking a Wellness Coordinator to drive membership sales while handling front-desk operations. This role combines guest services with proactive sales, requiring you to present services and pricing clearly, overcome objections, and close enrollment.

You will work 24-40 hours per week with Saturdays required, and occasional cross-clinic support. The position rewards energy, reliability, and the ability to engage customers in person, by phone, and

Qualifications

• Customer service or sales experience in a people-facing environment.
• Proven success in a sales-driven role with ability to manage responsibilities.
• Outgoing, energetic, and comfortable initiating conversations with strangers.
• Willing to participate in customer-facing video reels and promotional content.
• Comfortable discussing payment and enrollment with customers.

Responsibilities

• Create a welcoming patient experience and independently manage front-desk operations.
• Lead membership sales conversations, identify enrollment barriers, overcome objections, and close the sale.
• Convert new patients into recurring members by presenting services and pricing clearly.
• Follow scripts while delivering them natural and conversationally.
• Handle patient questions, complaints, and cancellations professionally.
• Answer phones, schedule visits, process payments, and maintain records.
• Make 50-70 outbound lead/call follow-ups per day when assigned.
• Prioritize patients, sales, and admin work during busy periods.
• Report concerns to clinic leadership and collaborate across shifts.
• Support cross-clinic assignments with travel as needed and participate in community events.
• Encourage Google reviews and patient referrals to boost engagement.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Outgoing personality

Job description

Wellness Coordinator

Front Desk Sales & Clinic Operations | The Joint Chiropractic | Warwick, Rhode Island

CAREER OPPORTUNITY

PAY: $21-$24/hour, based on experience SCHEDULE: Full-time or part-time, 24-40 hours/week; every Saturday required CLINIC HOURS: 10am-7pm weekdays; 10am-4pm Saturdays START: November

About The Company

The Joint Chiropractic is a growing network of patient-focused chiropractic wellness clinics throughout New England, dedicated to making quality chiropractic care convenient, accessible, and affordable. We are seeking an experienced, sales-driven Wellness Coordinator to join our expanding team.

About The Role

This is a sales position with front-desk responsibilities, not a traditional receptionist role. You will independently manage the front desk while guiding patients toward membership, overcoming objections, asking directly for enrollment, and confidently closing the sale. We need someone naturally outgoing, high-energy, and confident engaging with people in person, by phone, and on camera.

With reasonable advance notice, employees may occasionally be required to support other locations within our growing network. A flat travel allowance is provided for eligible cross-clinic assignments.

Core Responsibilities

• Create a welcoming patient experience and independently manage daily front-desk operations
• Lead membership sales conversations, identify enrollment barriers, overcome objections, and ask directly for the sale and payment
• Convert new patients into recurring members by confidently presenting services, pricing, and care options.
• Follow sales scripts accurately while delivering them in a natural, confident, and conversational manner
• Handle patient questions, complaints, membership concerns, and cancellations professionally
• Answer phones, schedule visits, process payments, maintain accurate records, and open and close the clinic
• Complete approximately 50-70 outbound lead and follow-up calls per day when assigned
• Prioritize patients, phone calls, sales, and administrative work during busy periods.
• Manage patient flow, identify delays, and report specific concerns to clinic leadership.
• Work collaboratively across shifts and take ownership of shared clinic responsibilities, including completing follow-up or unfinished tasks started by another Wellness Coordinator
• Actively request Google reviews and patient referrals and deliver an experience that earns both
• Represent the clinic at occasional community events and participate in required customer-facing video reels and promotional content

What We're Looking For

• Customer service, sales, or teaching experience in a retail, fitness, wellness, hospitality, healthcare, or other people-facing environment
• Demonstrated success in a sales-driven or performance-based role, with the ability to independently manage responsibilities, achieve goals, and contribute positively to a team
• Naturally outgoing, energetic, and comfortable initiating conversations and approaching strangers
• Willing and able to participate in required customer-facing video reels, photos, and promotional content
• Comfortable asking for commitment, discussing payment, and responding to sales objections
• Confident communication skills and the ability to handle difficult conversations calmly
• Strong computer, organizational, multitasking, and follow-through skills
• Comfort working independently and learning multiple systems quickly
• Maintain a polished, professional business-casual appearance during every shift and clinic event
• Reliable, punctual, coachable, accountable, and available to work every Saturday
• Bilingual English/Spanish strongly preferred

Compensation & Performance

$21-$24 per hour based on relevant experience and demonstrated ability. Employees are eligible for a 90-day performance review and future merit-based increases; reviews do not guarantee an increase. Full-time benefits include a Health Reimbursement Arrangement (HRA), paid holidays, and paid time off (PTO).