Remote Health Care Coordination Specialist

UnitedHealth Group; Dallas (TX); Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase program

401(k) contribution

Job summary

UnitedHealth Group in the United States is seeking a full-time remote provider liaison to support the clinical team and providers. This National Remote position offers 8-hour shifts within 8:00 am–7:00 pm CST and virtual training from home.

You will handle provider inquiries by phone, process administrative tasks, and collaborate on workflows to improve outpatient care engagement. The role emphasizes service quality, speed, and accuracy in a high-volume environment.

Qualifications

• High School diploma or GED or equivalent required.
• Must be 18 years of age or older.
• 2+ years of customer service experience.
• 2+ years of clerical or administrative support experience.
• Experience in health care industry and health care insurance.
• Experience with PC and Windows applications; ability to learn complex systems.
• Proficient in Word, Excel, and Outlook.
• Knowledge of ICD-9 and CPT codes.
• Ability to work full-time on 8-hour shifts 8:00 am–7:00 pm CST; occasional overtime.

Responsibilities

• Handle resolution/inquiries from providers; via phone queue.
• Collaborate with clinical team to facilitate workflows.
• Make outbound calls to providers regarding outpatient care engagement.
• Review Case Disposition and communicate with providers about disposition.

Skills

Customer service

Clerical/administrative support

Healthcare insurance knowledge

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ICD-9 and CPT codes

Job description

UnitedHealth Group in the United States is seeking a full-time remote provider liaison to support the clinical team and providers. This National Remote position offers 8-hour shifts within 8:00 am–7:00 pm CST and virtual training from home.

You will handle provider inquiries by phone, process administrative tasks, and collaborate on workflows to improve outpatient care engagement. The role emphasizes service quality, speed, and accuracy in a high-volume environment.