Wellness Consultant - Parker Hannifin Downtown YMCA

Clevelandymca; Cleveland (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Wellness Consultant, where your passion for health and wellness can shine. In this role, you will foster personal relationships with members, guiding them on their wellness journeys. You'll be the friendly face that greets members, conducts tours, and supports them in achieving their fitness goals. This position is perfect for those who thrive in a community-focused environment and are eager to make a positive impact. If you possess strong communication skills and a commitment to helping others, this is the opportunity for you to contribute to a healthier community and grow within a supportive team.

Qualifications

• High School Diploma required; Associate degree preferred.
• Experience in sales and health/wellness preferred.

Responsibilities

• Assist in membership growth and retention through member interactions.
• Conduct facility tours and deliver new member orientations.
• Maintain cleanliness and disinfection of Wellness Center equipment.

Skills

Sales Skills

Communication Skills

Interpersonal Skills

Motivation Skills

Basic Exercise Physiology Knowledge

Education

High School Diploma or GED

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Daxko Software

Job description

Wellness Consultant - Parker Hannifin Downtown YMCA

Parker Hannifin YMCA, Cleveland, Ohio, United States of America

Job Description

Posted Thursday, November 21, 2024 at 5:00 AM | Expires Thursday, January 2, 2025 at 4:59 AM

POSITION SUMMARY:

Under the leadership of the Wellness Director, Membership Director, or the Director of Member Impact, the Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow through with members. Tasks include phone and in-person interaction with prospective and current YMCA members, administrative activities such as membership and program enrollment, and on-boarding new members through the new member orientation process.

ESSENTIAL FUNCTIONS:

1. Creates and maintains a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors.
2. Greets all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant’s certified scope of practice.
3. Conducts cause-driven facility tours for prospective members.
4. Intentionally introduces members to one another and encourages conversation to promote relationship building among members.
5. Supports the membership staff in delivering general member services, Daxko processes, and phone calls.
6. Regularly circulates through the Wellness Center, actively and purposefully interacting with members.
7. Provides support to members in individual goal achievement as established in new member orientation process.
8. Understands, demonstrates, and clearly explains the proper use of Wellness Center equipment.
9. Schedules and delivers new member orientation sessions.
10. Maintains sensitivity and patience when interacting with members in the Wellness Center, helping to minimize any intimidation or other barriers to achieving their individual wellness goals.
11. Listens and responds appropriately to the needs of the members.
12. Follows all YMCA policies and procedures and enforces all posted policies and guidelines of Wellness Center.
13. Ensures the disinfection, cleanliness and maintenance of all Wellness Center equipment. Reports any damaged or broken equipment to Wellness Director.
14. Accurately completes data entry and maintains records on new members, renewals, program participants and guests.
15. In collaboration with all branch departments, assesses program and service options provided to ensure the needs of the community are being met.
16. Ability to be innovative in resolving member problems to ensure member satisfaction.
17. Participates in the creation and delivery of ongoing recognition and appreciation events for members, staff and volunteers.
18. Manages prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.
19. Ensures point-of-sale connectivity through wellness coaching and other programs and services.
20. Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honesty, respect and responsibility.
21. Participates in and supports association events and fundraising activities, including the Annual Campaign.
22. Responsible for following the child abuse and neglect reporting process including completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying the immediate supervisor, Branch Executive, Risk Management and Human Resources Departments. All employees of the YMCA of Greater Cleveland are mandated reporters for any signs or suspicion of child abuse and neglect.

QUALIFICATIONS:

Education:

1. High School Diploma or GED required. Associate degree preferred.

Experience:

1. Experience in sales and service preferred.
2. Experience in health and wellness strongly preferred.

Certification(s) and Requirements:

1. Certification in CPR at the level of Basic Life Support or Professional Rescuer, Basic First Aid, and Emergency Oxygen Administration and associated-determined safety training required within 30 days of hire.
2. Must complete Principles of Member Health and Wellness (in LINK) and the job specific technical training (e.g., Daxko, Daxko Engage, etc.) within 90 days of hire.
3. NCCA-accredited personal training and/or group exercise certification strongly preferred.

Technical Skills and Knowledge:

1. General knowledge of basic exercise physiology and correct use of sectorized equipment, cardio equipment and free weights.
2. Knowledge of YMCA policies/procedures and current program offerings within the branch.
3. Basic expertise in common office computer software, including Word and Excel.
4. Effective motivation and communication skills, interpersonal skills and sales skills.
5. Demonstrated commitment to the mission, cause of the YMCA, and uphold its values and ethics.
6. Ability to work effectively with people of different backgrounds, abilities, opinions and perceptions.
7. Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department(s).