Wellness Concierge

Troon; Wesley Chapel (FL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Job summary

Troon is looking for a dedicated Part-Time Wellness Concierge for Esplanade at Wiregrass Ranch in Wesley Chapel, FL. This role involves greeting guests, ensuring pool area cleanliness, and supporting various facility services. Ideal candidates exhibit strong interpersonal skills and a commitment to maintaining a welcoming environment.

Join a dynamic team in a hospitality-focused organization where you can contribute to a global leader in golf and community management, with opportunities for growth and development.

Qualifications

• Prior customer service, hospitality, or wellness facility experience a plus.
• Ability to work outdoors in varying weather conditions.
• Physically able to lift, bend, reach, and stand for extended periods.

Responsibilities

• Greet and orient members and guests upon arrival to the pool area.
• Oversee daily laundering of towels used in the pool, spa, and gym areas.
• Wipe down and sanitize tables, lounge furniture, and high-touch surfaces.

Skills

Strong interpersonal and communication skills

Customer service experience

Detail-oriented

Adaptability

Education

High school diploma or equivalent

Job description

Esplanade at Wiregrass Ranch, located in Wesley Chapel, FL, is pleased to announce an excellent career opportunity for a Part‑Time Wellness Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality‑focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Essential Job Functions

Pool Responsibilities

• Greet and orient members and guests upon arrival to the pool area with a warm and professional demeanor.
• Check member IDs and ensure the accurate number of guests (if applicable).
• Enforce pool rules and regulations as posted, including but not limited to: no chair saving, dress code adherence, no glass or alcohol in the pool, and use of swim diapers for infants.
• Ensure the pool deck is clean and orderly at the beginning of each shift.
• Align lounge chairs neatly.
• Open umbrellas and inspect for safety/condition.
• Restock towels.
• Restock bathroom items as needed.
• Empty trash cans as needed.
• Assist members with relocating umbrellas or lounge chairs as needed.
• Help F&B team clear used dishes and cups to maintain a tidy environment.
• Report maintenance, safety, or guest concerns promptly to Maintenance Technician and the Resort Manager.
• Promote a positive and respectful atmosphere among all guests and team members.

Laundry and Towel Service

• Oversee daily laundering of towels used in the pool, spa, and gym areas.
• Ensure fresh towels are stocked throughout the day in designated areas.
• Monitor and manage towel inventory, reporting shortages or supply needs.

Housekeeping & Facility Support

• Wipe down and sanitize tables, lounge furniture, and high‑touch surfaces regularly.
• Straighten and reposition pool, gym, and spa furniture to ensure an orderly presentation.
• Empty trash and recycling receptacles as needed and ensure cleanliness of common areas.
• Assist in setup and breakdown of community activities or events as directed.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service, hospitality, or wellness facility experience a plus.
• Strong interpersonal and communication skills.
• Ability to work outdoors in varying weather conditions.
• Physically able to lift, bend, reach, and stand for extended periods.
• Reliable, detail‑oriented, and proactive in identifying guest or facility needs.

Work Schedule

• Must be available to work flexible hours, including weekends and holidays.

Core Competencies

• Guest‑focused service mindset.
• Team collaboration.
• Accountability and initiative.
• Cleanliness and safety awareness.
• Adaptability in a dynamic work environment.

Benefits & Other Compensation

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.