Wellness Concierge

Twice; Wesley Chapel (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

Twice in Wesley Chapel, FL is seeking a part-time Wellness Concierge. In this role, you will greet guests, oversee towel services, and ensure the cleanliness of pool and shared areas. Candidates should have a high school diploma and customer service experience. Strong interpersonal skills are a must. Flexible hours, including weekends and holidays, are required. Join Troon, a leading employer in hospitality, for opportunities to grow within a globally respected organization.

Qualifications

• Prior customer service, hospitality, or wellness facility experience is a plus.
• Reliable, detail-oriented, and proactive in identifying guest or facility needs.

Responsibilities

• Greet and orient members and guests upon arrival to the pool area.
• Oversee daily laundering of towels used in the pool, spa, and gym areas.
• Wipe down and sanitize tables and high-touch surfaces regularly.
• Assist in the setup and breakdown of community activities or events.

Skills

Customer service

Interpersonal communication

Attention to detail

Ability to work outdoors

Education

High school diploma or equivalent

Job description

Esplanade at Wiregrass Ranch, located in Wesley Chapel, FL, is pleased to announce an excellent career opportunity for a part-time Wellness Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Essential Job Functions:

Pool Responsibilities:

• Greet and orient members and guests upon arrival to the pool area with a warm and professional demeanor.
• Check member IDs and ensure the accurate number of guests (if applicable).
• Enforce pool rules and regulations as posted, including but not limited to: no chair saving, dress code adherence, no glass or alcohol in the pool, and use of swim diapers for infants.
• Ensure the pool deck is clean and orderly at the beginning of each shift:
  • Align lounge chairs neatly
  • Open umbrellas and inspect for safety/condition
  • Restock towels
  • Restock bathroom items (as needed)
  • Empty trash cans (as needed)
• Assist members with relocating umbrellas or lounge chairs as needed.
• Help F&B team clear used dishes and cups to maintain a tidy environment.
• Report maintenance, safety, or guest concerns promptly to Maintenance Technician and the Resort Manager.
• Promote a positive and respectful atmosphere among all guests and team members.

Laundry and Towel Service:

• Oversee daily laundering of towels used in the pool, spa, and gym areas.
• Ensure fresh towels are stocked throughout the day in designated areas.
• Monitor and manage towel inventory, reporting shortages or supply needs.

Housekeeping & Facility Support:

• Wipe down and sanitize tables, lounge furniture, and high-touch surfaces regularly.
• Straighten and reposition pool, gym, and spa furniture to ensure an orderly presentation.
• Empty trash and recycling receptacles as needed and ensure cleanliness of common areas.
• Assist in setup and breakdown of community activities or events as directed.

Qualifications:

• High school diploma or equivalent preferred.
• Prior customer service, hospitality, or wellness facility experience a plus.
• Strong interpersonal and communication skills.
• Ability to work outdoors in varying weather conditions.
• Physically able to lift, bend, reach, and stand for extended periods.
• Reliable, detail-oriented, and proactive in identifying guest or facility needs.

Work Schedule:

• Must be available to work flexible hours, including weekends and holidays.

Core Competencies:

• Guest-focused service mindset
• Team collaboration
• Accountability and initiative
• Cleanliness and safety awareness
• Adaptability in a dynamic work environment

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.