Wellness Concierge

Regis Corporation; San Antonio (TX); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) & Paid Leave

Disability Insurance

Employee Assistance

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, seeks a Wellness Concierge to deliver exemplary spa reception and guest services. You’ll greet guests, manage reservations, and communicate offerings with warmth and confidence.

In a luxury environment, you’ll uphold standards, assist with locker room service, maintain impeccable spaces, and support daily operations while staying discreet and guest-focused.

Qualifications

• High school diploma or equivalent required.
• Previous experience in luxury hospitality, spa, hotel reception, or guest relations preferred.
• Excellent communication and a guest-first mindset.

Responsibilities

• Greet spa guests with warmth and professionalism, providing a gracious and calm arrival experience.
• Manage spa reservations, guest check-in and check-out, and appointment confirmations.
• Clearly communicate spa offerings, amenities, pricing, and policies in a confident and welcoming manner.
• Handle phone and email inquiries with polished etiquette and attention to detail.
• Process payments, gratuities, gift cards, memberships, and retail transactions accurately.
• Maintain accurate guest profiles, preferences, and notes in the spa management system.
• Provide attentive, discreet locker room service, including guest orientation and amenity explanation.
• Maintain cleanliness and ambiance of locker rooms, restrooms, lounges, and relaxation areas.
• Restock towels, robes, slippers, refreshments, and amenities according to luxury standards.
• Monitor facilities to ensure comfort, safety, and readiness.
• Assist guests with robes, lockers, and facility navigation while maintaining privacy and discretion.
• Uphold spa brand standards, service protocols, and hospitality philosophy at all times.
• Anticipate guest needs and respond promptly to concerns or special requests.
• Collaborate with therapists and spa leadership to support daily operations and scheduling needs.
• Ensure adherence to health, safety, and sanitation guidelines.
• Represent the hotel and spa brand with professionalism and exceptional service.
• Perform any other duties as assigned.

Skills

Strong communication & interpersonal

Guest-first mindset

Professional appearance

Basic computer proficiency

Flexible availability

Education

High school diploma or equivalent

Job description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development,managementand ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, businesspartnersand each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More ThanAJob®

The Monarch San Antonio – A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Summary

The Wellness Concierge serves as an essential ambassadorofthe luxury spa experience, providing seamless reception support and attentive locker room service. This role blends refined hospitality, operational efficiency, and thoughtful guest care to ensure every guest feels welcomed, oriented, and impeccably attended throughout their spa journey. The ideal candidate is warm, polished, detail-oriented, and thrives in a service-driven environment where discretion, professionalism, and anticipatory service are paramount.

WhatYou’llDo

Reception & Guest Services

• Greetspa guests with warmth and professionalism, providing a gracious and calm arrival experience
• Manage spa reservations, guest check-in and check-out, and appointment confirmations
• Clearly communicate spa offerings, amenities, pricing, and policies in a confident and welcoming manner
• Handle phone and email inquiries with polished etiquette and attention to detail
• Process payments, gratuities, gift cards, memberships, and retail transactions accurately
• Maintainaccurateguest profiles, preferences, and notes in the spa management system

Locker Room & Facility Attendant Duties

• Provide attentive, discreet locker room service, including guest orientation and amenity explanation
• Maintain impeccable cleanliness, organization, and ambiance of locker rooms, restrooms, lounges, and relaxation areas
• Restock towels, robes, slippers, refreshments, and amenities according to luxury standards
• Monitorfacilities to ensure comfort, safety, and readiness
• Assistguests with robes, lockers, and facility navigation whilemaintainingprivacy and discretion

Luxury Standards & Operations

• Uphold the spa’s brand standards, service protocols, and hospitality philosophyat all times
• Anticipate guest needs and respond promptly and graciously to concerns or special requests
• Collaborate with therapists and spa leadership to support daily operations and scheduling needs
• Ensure adherence to all health, safety, and sanitation guidelines
• Represent the hotel and spa brand with professionalism, poise, and exceptional service
• Perform any other duties as assigned

WhatYou’llBring

Required Education

• High school diploma or equivalent required

Preferred Experience

• Previousexperience in luxury hospitality, spa, hotel reception, or guest relations preferred

Required Skills and Abilities

• Strong communicationand interpersonal skills with a guest-first mindset
• Ability tomaintaincomposure and professionalism in a fast-paced, service-oriented environment
• Polished appearance and demeanor consistent with luxury hospitality expectations
• Basic computerproficiencyand ability to learn spa scheduling and POS systems
• Flexible availability, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 30–40 pounds (e.g., laundry bags, supply restocking)
• Capability to work in warm, humid environments such as saunas and locker areas

Benefits

Zachry Hotels offers an industry-leading benefits package for our employees and their families, including:

• Medical, Dental, Vision, and Life Insurance
• 401(k), Paid Leave, and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee Assistance Program
• Tuition Reimbursement
• And many more

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency hassubmittedan unsolicited resume to have beenreferredby theAgencyfree of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function tosubmitresumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/herdesignee. No other Zachry employeeis authorized tobind Zachry to any agreementregardingplacement of candidates byAgency.