Wellness Concierge

The Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Uniforms provided

Resort discounts

Career growth

Professional training

Forbes Five-Star culture

Job summary

The Ponte Vedra Inn & Club seeks a Wellness Concierge to deliver exceptional member and guest experiences within the Sports Club. You will handle scheduling, billing, wellness program coordination, and concierge support to maintain our Forbes Five-Star standard.

Joining our luxury resort means working in a fast-paced wellness environment with opportunities for professional training, certifications, and career growth in Northeast Florida.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in Hospitality, Wellness, Fitness Management, or related field preferred.
• Experience in concierge, front desk, wellness, spa, or luxury resort environments preferred.
• CPR/AED certification preferred or must be obtained within 30 days of hire.

Responsibilities

• Maintain professional appearance, grooming, and personal hygiene standards.
• Greet members and guests warmly while delivering exceptional hospitality and personalized service.
• Manage member and guest check-in procedures efficiently and accurately.
• Schedule and coordinate group fitness classes, personal training, Pilates, wellness consultations, and recovery services.
• Coordinate metabolic testing appointments and assist with scheduling and follow-up.
• Process billing transactions, retail purchases, membership charges, and service payments accurately.
• Provide facility tours and educate members on Sports Club amenities and wellness services.
• Assist members in selecting wellness programs and offerings that support their goals.
• Maintain continuous coverage of the concierge desk during operating hours.
• Coordinate member flow and communicate needs with Sports Club staff.
• Respond to member questions and service requests professionally and timely.
• Escalate concerns to Sports Club leadership when necessary.
• Promote retail merchandise and wellness products to enhance the member experience.
• Assist with onboarding and wellness engagement initiatives.
• Maintain attendance, revenue, scheduling, and member usage records.
• Support departmental events, wellness programs, and member engagement initiatives.
• Ensure concierge area remains clean, organized, and welcoming.
• Attend departmental meetings, training, and safety sessions as required.
• Follow all policies and procedures and uphold Forbes Five-Star, AAA Five-Diamond standards.
• Perform additional duties as assigned by the Sports Club Manager or Executive Director of Wellness.

Skills

Customer service

Hospitality

Scheduling

Multitasking

Microsoft Office

Communication

Interpersonal skills

Technogym experience

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Scheduling systems

Point-of-sale systems

Billing systems

Club management software

Job description

Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.

The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida, and we pride ourselves on delivering exceptional service and creating unforgettable experiences for our members and guests. As we continue to expand our Sports Club and Wellness offerings, we are seeking passionate individuals who are dedicated to luxury hospitality, wellness, and personalized service.

If you enjoy creating meaningful member experiences and thrive in a fast-paced, wellness-focused environment, we invite you to join our team as a Wellness Concierge.

What’s in it for you?

• Competitive pay
• Flexible scheduling
• Company-provided uniforms
• Resort discounts and employee benefits
• Career growth and development opportunities
• Professional training and certifications
• Opportunity to be part of an innovative wellness and fitness destination
• Work within a Forbes-oriented luxury hospitality culture

Position Summary

The Wellness Concierge serves as the primary point of contact and hospitality ambassador for the Sports Club. This position is responsible for delivering exceptional member and guest experiences through personalized service, efficient scheduling, billing, wellness program coordination, and concierge support.

The Wellness Concierge ensures every member and guest feels welcomed, valued, and supported while maintaining the luxury service standards expected at Ponte Vedra Inn & Club. This role assists with wellness programming, fitness services, recovery offerings, retail sales, and member engagement initiatives while serving as a key communication link between members and the Sports Club team.

Education

High School Diploma or equivalent required. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with members, guests, and colleagues. Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.

Training & Experience

• Minimum two (2) years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, or luxury resort environments preferred.
• Experience with scheduling, booking systems, point-of-sale systems, billing, and guest service operations preferred.
• Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
• CPR/AED certification preferred or must be obtained within thirty (30) days of hire.

Job Knowledge

• Strong customer service and hospitality skills with a passion for member engagement.
• Knowledge of fitness, wellness, recovery, and recreational services preferred.
• Proficiency with scheduling, reservation, billing, and point-of-sale systems.
• Ability to effectively multitask and prioritize responsibilities in a fast-paced environment.
• Working knowledge of Microsoft Office and club management software systems.
• Strong communication, organizational, problem-solving, and interpersonal skills.
• Technogym platform experience preferred.

Essential Duties & Responsibilities

1. 1. Maintain professional appearance, grooming, and personal hygiene standards.
2. 2. Greet members and guests warmly while delivering exceptional hospitality and personalized service.
3. 3. Manage member and guest check-in procedures efficiently and accurately.
4. 4. Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
5. 5. Coordinate PNOĒ metabolic testing appointments and assist with member preparation and follow-up scheduling.
6. 6. Process billing transactions, retail purchases, membership charges, and service payments accurately.
7. 7. Provide facility tours and educate members on Sports Club amenities, programs, and wellness services.
8. 8. Assist members in selecting wellness programs, services, and offerings that support their goals.
9. 9. Maintain continuous coverage of the concierge desk during operating hours.
10. 10. Coordinate member flow and communicate operational needs with Sports Club Supervisors, Attendants, Trainers, and Instructors.
11. 11. Respond to member questions, concerns, and service requests in a professional and timely manner.
12. 12. Escalate concerns appropriately to Sports Club leadership when necessary.
13. 13. Promote retail merchandise and wellness-related products to enhance the member experience.
14. 14. Assist with member onboarding and support wellness engagement initiatives.
15. 15. Maintain accurate attendance, revenue, scheduling, and member usage records.
16. 16. Support departmental events, wellness programs, special activities, and member engagement initiatives.
17. 17. Ensure the concierge area remains clean, organized, and welcoming at all times.
18. 18. Attend departmental meetings, training sessions, and safety meetings as required.
19. 19. Follow all company policies, procedures, and departmental operating standards.
20. 20. Execute responsibilities that support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
21. 21. Perform additional duties as assigned by the Sports Club Manager or Executive Director of Wellness.

Physical Requirements

• Ability to stand, walk, and remain active for extended periods.
• Ability to move throughout the Sports Club and wellness facilities.
• Ability to lift and carry up to 25 pounds.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
• Ability to operate computer systems, point-of-sale systems, and office equipment.

The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.