Wellness Concierge

Gate Hospitality Group; Town of Florida, Northern (NY, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Uniforms provided

Employee benefits

Career growth

Professional training

Wellness destination

Forbes Five-Star culture

Job summary

Ponte Vedra Inn & Club is seeking a Wellness Concierge to serve as the hospitality ambassador for the Sports Club, delivering personalized service, coordinating wellness programs, and supporting members and guests with scheduling, billing, and programs.

This role supports fitness services, recovery offerings, retail sales, and member engagement while maintaining Forbes Five-Star, AAA Five-Diamond standards. Excellent communication and a passion for wellness are essential.

Qualifications

• Minimum two years of experience in concierge services or luxury resort environments.
• Experience with scheduling, booking, billing, and guest services.
• CPR/AED certification preferred or must be obtained within 30 days of hire.
• Associate's degree in Hospitality, Recreation, Wellness, or related field preferred.

Responsibilities

• Maintain professional appearance and personal hygiene standards.
• Greet members and guests with exceptional hospitality and personalized service.
• Manage member and guest check-in procedures.
• Schedule and coordinate fitness classes, personal training, Pilates, wellness consultations, recovery services, and special programs.
• Coordinate metabolic testing appointments and assist with preparation and follow-up scheduling.
• Process billing transactions, retail purchases, memberships, and service payments.
• Provide facility tours and educate members on amenities, programs, and wellness services.
• Assist members in selecting wellness programs and services that support their goals.
• Maintain concierge desk coverage during operating hours.
• Coordinate member flow and communicate needs with Sports Club staff.
• Respond to member questions and service requests promptly.
• Promote retail merchandise and wellness-related products.
• Assist with member onboarding and wellness engagement initiatives.
• Maintain attendance, revenue, scheduling, and usage records.
• Support events and member engagement activities.
• Ensure the concierge area is clean and welcoming.
• Attend departmental meetings and safety sessions.
• Follow all policies and standards.
• Execute duties to support Forbes Five-Star, AAA Five-Diamond standards.

Skills

Concierge experience

Front desk operations

Hospitality

Wellness services

Customer service

Scheduling systems

Billing systems

Microsoft Office

Tech proficiency

Education

High School Diploma or equivalent

Associate's degree in Hospitality, Recreation, Wellness, or related field

Tools

CRM/booking systems

POS systems

Job description

The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida, and we pride ourselves on delivering exceptional service and creating unforgettable experiences for our members and guests. As we continue to expand our Sports Club and Wellness offerings, we are seeking passionate individuals who are dedicated to luxury hospitality, wellness, and personalized service.

If you enjoy creating meaningful member experiences and thrive in a fast-paced, wellness-focused environment, we invite you to join our team as a Wellness Concierge.

What's in it for you?

• Competitive pay
• Flexible scheduling
• Company-provided uniforms
• Resort discounts and employee benefits
• Career growth and development opportunities
• Professional training and certifications
• Opportunity to be part of an innovative wellness and fitness destination
• Work within a Forbes-oriented luxury hospitality culture

Position Summary

The Wellness Concierge serves as the primary point of contact and hospitality ambassador for the Sports Club. This position is responsible for delivering exceptional member and guest experiences through personalized service, efficient scheduling, billing, wellness program coordination, and concierge support.

The Wellness Concierge ensures every member and guest feels welcomed, valued, and supported while maintaining the luxury service standards expected at Ponte Vedra Inn & Club. This role assists with wellness programming, fitness services, recovery offerings, retail sales, and member engagement initiatives while serving as a key communication link between members and the Sports Club team.

Education

High School Diploma or equivalent required. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with members, guests, and colleagues. Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.

Training & Experience

• Minimum two (2) years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, or luxury resort environments preferred.
• Experience with scheduling, booking systems, point-of-sale systems, billing, and guest service operations preferred.
• Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
• CPR/AED certification preferred or must be obtained within thirty (30) days of hire.

Job Knowledge

• Strong customer service and hospitality skills with a passion for member engagement.
• Knowledge of fitness, wellness, recovery, and recreational services preferred.
• Proficiency with scheduling, reservation, billing, and point-of-sale systems.
• Ability to effectively multitask and prioritize responsibilities in a fast-paced environment.
• Working knowledge of Microsoft Office and club management software systems.
• Strong communication, organizational, problem-solving, and interpersonal skills.
• Technogym platform experience preferred.

Essential Duties & Responsibilities

1. Maintain professional appearance, grooming, and personal hygiene standards.
2. Greet members and guests warmly while delivering exceptional hospitality and personalized service.
3. Manage member and guest check-in procedures efficiently and accurately.
4. Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
5. Coordinate PNOĒ metabolic testing appointments and assist with member preparation and follow-up scheduling.
6. Process billing transactions, retail purchases, membership charges, and service payments accurately.
7. Provide facility tours and educate members on Sports Club amenities, programs, and wellness services.
8. Assist members in selecting wellness programs, services, and offerings that support their goals.
9. Maintain continuous coverage of the concierge desk during operating hours.
10. Coordinate member flow and communicate operational needs with Sports Club Supervisors, Attendants, Trainers, and Instructors.
11. Respond to member questions, concerns, and service requests in a professional and timely manner.
12. Escalate concerns appropriately to Sports Club leadership when necessary.
13. Promote retail merchandise and wellness-related products to enhance the member experience.
14. Assist with member onboarding and support wellness engagement initiatives.
15. Maintain accurate attendance, revenue, scheduling, and member usage records.
16. Support departmental events, wellness programs, special activities, and member engagement initiatives.
17. Ensure the concierge area remains clean, organized, and welcoming at all times.
18. Attend departmental meetings, training sessions, and safety meetings as required.
19. Follow all company policies, procedures, and departmental operating standards.
20. Execute responsibilities that support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
21. Perform additional duties as assigned by the Sports Club Manager or Executive Director of Wellness.

Physical Requirements

• Ability to stand, walk, and remain active for extended periods.
• Ability to move throughout the Sports Club and wellness facilities.
• Ability to lift and carry up to 25 pounds.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
• Ability to operate computer systems, point-of-sale systems, and office equipment.

Be Part of Something Extraordinary

At Ponte Vedra Inn & Club, we believe wellness extends beyond fitness—it is about creating exceptional experiences, meaningful connections, and personalized service. If you are passionate about hospitality, wellness, and helping others achieve their goals, we encourage you to apply and become part of our growing Sports Club team.

Equal Opportunity Employer

The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.