Wellness Coach: New Member Orientation & Engagement

Young Mens Christian Association of Northwest Nort; Wilkesboro (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

The Wellness Coach at YMCA of Northwest North Carolina drives member retention by delivering new member uFit orientations and providing on-floor support. You will build authentic relationships and help members navigate wellness journeys aligned with YMCA values in a safe, clean environment.

Partner with membership staff, promote programs, and ensure proper safety protocols while encouraging participation across diverse populations. Must maintain certifications and commit to ongoing development.

Qualifications

• High school diploma or GED required; college degree preferred in related field.
• Current CPR/First Aid/AED/Oxygen certification or obtain within 30 days of hire.
• Excellent customer service skills and ability to engage diverse members.
• Ability to learn computer programs related to the position.
• Strong member engagement and teamwork with YMCA staff and volunteers.

Responsibilities

• Deliver new member uFit orientations and provide fitness floor support.
• Assist members on equipment, answer questions, and demonstrate proper use.
• Schedule and coordinate new member uFit appointments and follow-ups.
• Maintain a clean, safe exercise environment and enforce center policies.
• Communicate daily with Member Experience Representative regarding appointments.

Skills

Customer service

Active listening

Communication skills

Motivational skills

Education

High school diploma or GED

College degree preferred (exercise science or related field)

Job description

The Wellness Coach at YMCA of Northwest North Carolina drives member retention by delivering new member uFit orientations and providing on-floor support. You will build authentic relationships and help members navigate wellness journeys aligned with YMCA values in a safe, clean environment.

Partner with membership staff, promote programs, and ensure proper safety protocols while encouraging participation across diverse populations. Must maintain certifications and commit to ongoing development.