Wellness Coach (100% Remote)

ClearCaptions LLC; Oregon; Híbrido; USD 26 000 - 28 000; Tempo integral

Resumo da oferta

ClearCaptions LLC is seeking a Wellness Coach to support seniors living independently the home environment. You will use remote monitoring data and wellness surveys to guide proactive and reactive customer communications, with extensive training including a company-sponsored Wellness Coach Training & Certification Program.

The role emphasizes coaching, relationship-building with seniors and caregivers, and collaboration across virtual teams.

Qualificações

• Requires high school diploma or equivalent; college degree preferred.
• Minimum 1 year healthcare environment experience, RPM or home-care support.
• Remote home-office with reliable internet.
• Excellent English reading, writing, speaking and listening.
• Patience, empathy, and ability to communicate clearly with seniors (75+).
• Ability to troubleshoot and resolve issues via phone.
• Experience in call centers or dispatching services.
• Experience coaching seniors and building rapport.
• Familiarity with enterprise systems and process improvements.

Responsabilidades

• Review customer profiles and CRM data to tailor communications for independence and quality of life.
• Analyze situations quickly and make sound decisions in emergencies and routine matters.
• Communicate necessary information to 911 per workflows.
• Coach seniors and caregivers on wellness goals.
• Build trusted relationships with seniors and caregivers.
• Handle inbound/outbound calls, emails, texts, and chats.
• Provide input on products, processes, and procedures for improvement.
• Meet weekly/monthly service level, performance, and satisfaction metrics.
• Maintain customer records and answer questions about features and usage.

Conhecimentos

English communication

Empathy

Time management

Self-starter

Team collaboration

Remote work experience

Wellness coaching (certified)

Formação académica

High school diploma or equivalent

Certified Health or Wellness Coach (preferred)

Ferramentas

Microsoft Office

CRM systems

Microsoft Teams

Slack

Descrição da oferta de emprego

ClearWellnessClearWellness is dedicated to improving the quality of life of seniors and their caregivers. ClearWellness integrates Certified Health and Wellness Coaching augmented by smart technology to provide support and peace of mind for families of seniors living independently or in senior care facilities. ClearWellness monitors and enhances the emotional, physical and social well-being of our senior citizen members. Additionally, ClearWellness alleviates stress experienced by the senior’s caregivers (such as adult children or other family members) by addressing evolving senior needs. Of the more than 54 million Americans over the age of 65 and their caregivers, ClearWellness markets to a subset that includes seniors living in senior care facilities. ClearWellness is a subsidiary of ClearCaptions, a leading provider of phone captioning services. For more information about our services please visit clearwellness.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast‑paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship‑building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Wellness Coach form relationships with our customers to help them achieve wellness and support while living independently at home and deliver wellness coaching for seniors and care insights to their family caregivers. Using Remote Patient Monitoring (RPM) and passion for improving the quality of life and extending independent living for seniors, the Wellness Coach leverages insights from sensor data, wellness surveys, and other sources of relevant information to drive both proactive and reactive customer communications. Wellness Coaches are provided with substantial training, including a company‑sponsored Wellness Coach Training & Certification Program.

What This Role Does:

• Reviews and applies information derived from customer profiles in the customer relationship management (CRM) system, wellness dashboards, and other sources as the basis for delivering informed customer communications to drive ongoing independence, quality of life, and peace of mind for seniors and caregivers.
• Analyzes situations quickly and makes sound decisions in emergency and routine situations.
• Communicates necessary information to 911 services per ClearWellness workflows.
• Coaches seniors and caregivers on improving wellness by creating wellness goals.
• Establishes a trusted relationship with the senior and their caregivers.
• Manages inbound/outbound telephone communication, associated documentation and email, text and/or chat services with seniors and caregivers.
• Provides input on improvement opportunities for products, processes, and procedures.
• Meets weekly/monthly metrics related to service level, performance, and customer satisfaction.
• Other duties include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.

What You Will Bring:

• A high school diploma or equivalent is required; continuing education or college degree is preferred. Equivalent combinations of education and relevant experience may be considered.
• A minimum of one (1) year of experience working in a healthcare environment, supporting Remote Patient Monitoring (RPM) solutions, or delivering care in a home‑living environment.
• Work from a local home office equipped with reliable, high‑speed Internet.
• Ability to effectively communicate in English through reading, writing, speaking and listening.
• Communicate with patience, empathy, and compassion; comfortable working with senior citizens and ability to communicate with seniors (age 75+) easily and clearly.
• Demonstrated ability to troubleshoot and identify issues over the phone.
• Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high‑quality, team‑oriented environment that drives results.
• Self‑starter with strong organizational and time management skills, self‑directed and able to handle multiple priorities with demanding timeframes.
• Exhibits professionalism, uses discretion, makes sound decisions, and maintains confidentiality.
• Reliable and predictable attendance.
• Willingness and ability to work flexible hours as needed, including weekends.
• Proficiency in Microsoft Office Suite, CRM systems, and modern communication tools used by virtual teams (e.g., Microsoft Teams, Slack).
• Preferred:Certified Health or Wellness Coach. If not certified, ClearCaptions will sponsor Wellness Coach training within 6 months of hire date.
• Experience working in a call center or dispatching services.
• Demonstrated ability to establish a rapport, gather information and provide "coaching" to seniors through work or volunteer experience.
• Demonstrated ability to understand, assimilate and explain complex information in concise terms to seniors through work or volunteer experience.
• Experience with enterprise business support systems and/or process improvement methodologies.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Primary functions require the ability to communicate effectively and clearly over the phone with individuals suffering from hearing loss. Employees must use a company‑provided or approved headset to maintain audio quality in our call center environment. Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (90-100%)
• Keyboarding (90-100%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:

100% Remote: Work environment is at home.

Compensation:

Compensation:$19.00 to $20.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.