Remote Wellness Coach for Seniors & Caregivers

ClearCaptions LLC; Oregon; Hybrid; USD 26,000 - 28,000; Full time

Job summary

ClearCaptions LLC is seeking a Wellness Coach to support seniors living independently the home environment. You will use remote monitoring data and wellness surveys to guide proactive and reactive customer communications, with extensive training including a company-sponsored Wellness Coach Training & Certification Program.

The role emphasizes coaching, relationship-building with seniors and caregivers, and collaboration across virtual teams.

Qualifications

• Requires high school diploma or equivalent; college degree preferred.
• Minimum 1 year healthcare environment experience, RPM or home-care support.
• Remote home-office with reliable internet.
• Excellent English reading, writing, speaking and listening.
• Patience, empathy, and ability to communicate clearly with seniors (75+).
• Ability to troubleshoot and resolve issues via phone.
• Experience in call centers or dispatching services.
• Experience coaching seniors and building rapport.
• Familiarity with enterprise systems and process improvements.

Responsibilities

• Review customer profiles and CRM data to tailor communications for independence and quality of life.
• Analyze situations quickly and make sound decisions in emergencies and routine matters.
• Communicate necessary information to 911 per workflows.
• Coach seniors and caregivers on wellness goals.
• Build trusted relationships with seniors and caregivers.
• Handle inbound/outbound calls, emails, texts, and chats.
• Provide input on products, processes, and procedures for improvement.
• Meet weekly/monthly service level, performance, and satisfaction metrics.
• Maintain customer records and answer questions about features and usage.

Skills

English communication

Empathy

Time management

Self-starter

Team collaboration

Remote work experience

Wellness coaching (certified)

Education

High school diploma or equivalent

Certified Health or Wellness Coach (preferred)

Tools

Microsoft Office

CRM systems

Microsoft Teams

Slack

Job description

ClearCaptions LLC is seeking a Wellness Coach to support seniors living independently the home environment. You will use remote monitoring data and wellness surveys to guide proactive and reactive customer communications, with extensive training including a company-sponsored Wellness Coach Training & Certification Program.

The role emphasizes coaching, relationship-building with seniors and caregivers, and collaboration across virtual teams.