Wellness Clinic Supervisor - Growth & Guest Experience

JEM Wellness Brands; Suffolk (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Company contributed medical insurance

Vision, Dental, Accident, Short-Term,

Long Term Disability and Life

401(k) retirement plan

PTO for full-time

Discounted pet insurance

Flexible schedule

Training

Employee Assistance Program

40% off all products

Career advancement

Job summary

Massage Envy Suffolk is seeking a friendly team member to deliver outstanding customer service, help guests feel valued, and introduce Total Body Care offerings.

You will educate clients on services, book appointments, promote the Wellness Program, and support front-desk tasks, including phone and email inquiries.

Join a supportive team with training and flexible scheduling, as part of a nationwide wellness brand.

Qualifications

• Must be 18 years or older.
• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Customer service

People skills

Math skills

Computer skills

multitask

Education

High school diploma

Job description

Massage Envy Suffolk is seeking a friendly team member to deliver outstanding customer service, help guests feel valued, and introduce Total Body Care offerings.

You will educate clients on services, book appointments, promote the Wellness Program, and support front-desk tasks, including phone and email inquiries.

Join a supportive team with training and flexible scheduling, as part of a nationwide wellness brand.